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5 Key Takeaways from Netflix's Q2 '10 Results


Thursday, July 22, 2010, 09:32 AM ET
posted by: Will Richmond
Netflix reported its Q2 '10 results late yesterday and once again the company turned in an impressive performance. Netflix added 1,034,000 subscribers, by far its best Q2 ever, to end the quarter at just over 15 million subs. Netflix CEO Reed Hastings said right up front in the management discussion that streaming is the key catalyst in the company's accelerating growth, with 61% of current subs now streaming at least 15 minutes in Q2, up from 55% in Q1 '10 and 48% in Q4 '09. After reviewing the company's Q2 results and listening to the earnings call, following are my 5 key takeaways:

1. Netflix really is becoming more about streaming with each passing quarter
It's hard to underestimate the pervasive role streaming now has on the company, in its value proposition, subscriber acquisition model, content acquisition approach, DVD and postage expenses, competitive situation, technology infrastructure and R&D agenda, partnerships, etc.

Though 61% of all subs are now using streaming, I would guess that practically all recently added subs are. The company is going through quite a transition. This quarter, CFO Barry McCarthy mentioned that early streaming adopter's behavior of reduced DVD usage has now reached Netflix's mainstream subscriber base. DVD shipments are still growing, but at a slower rate, due to streaming-for-disc substitution, which in turn improves margins (it costs Netflix around $.85-$.90 round-trip to deliver a disc and less than a nickel to deliver a full streaming movie). Anecdotally I continually hear about users now first surfing Netflix's streaming catalog before they surf the cable dial.

2. Exclusive content gains in importance, increasing competition for movies
I've long believed that Netflix's move into streaming would eventually compel it to license movies that would have traditionally gone to premium networks like HBO/Showtime/Epix.  Netflix's growing financial strength, brand loyalty and large sub base all position it as a potent new outlet for movies.

When I interviewed CEO Reed Hastings in May, he maintained that Netflix wants to be an outlet for premium cable networks rather than a competitor. Now however, Netflix is saying "At this point we can start to afford some major TV shows and movies on an exclusive basis, and plan going forward on a mix of more-expensive exclusive content and lower-cost non-exclusive content." That means Netflix is essentially going to compete for content with traditional premium TV networks. This will begin modestly, as with its recent Relativity Media deal for exclusive rights to a smallish set of its movies. And Netflix will still be a great outlet for premium networks' stellar original programming. But it will clearly be another voice at the negotiating table for electronic distribution of movies.

3. Going forward, TV is as important as movies
While Netflix is traditionally associated with movies, with streaming moving to center stage, Netflix now sees licensing TV shows as equally important. To the extent that its licenses are exclusive and/or pre-empt traditional distribution paths, this could be quite significant. Recent acquisitions of full seasons of shows such as 24, Nip/Tuck, The Family Guy and others, from networks/producers such as Fox, MTV and Warner Bros is an indication of Netflix's push into TV, with an emphasis on catalog, not current seasons. As Netflix grows its roster of TV programs I see at least 2 key implications: first, that Hulu Plus's value proposition gets pinched (more on that below), and second, that the traditional role of TV syndication for re-runs gets narrowed.

4. Competition from Hulu Plus and multichannel video programming distributors (MVPDs)
During Q2 Hulu Plus launched and there's been a lot of speculation about how competitive it is with Netflix streaming. Hastings acknowledged Hulu as a direct competitor and that "we're not going to underestimate them." Still, on the earnings call he also noted "they're too small to matter yet." I agree Hulu Plus should be on Netflix's radar, but with Netflix making an aggressive move into TV, Hulu Plus has steep challenges to compete and grow beyond its core broadcast network catalog. The issue comes down to resources. In this battle, Netflix is Goliath, able to write far bigger checks to Hollywood than can Hulu. The recent Nip/Tuck example is illustrative - a reasonably popular, tier 2 cable network show that Netflix won.

While Netflix acknowledges Hulu Plus, it's real competitive concern is how it fits into a landscape dominated by MVPDs (or pay-TV provider as I usually call them). Netflix believes it is a low cost supplement to pay-TV and not a replacement that causes cord-cutting. In the May interview Hastings called TV Everywhere efforts "frustratingly brilliant" and while their rollout has been underwhelming, if they start to ramp up that could put pressure on Netflix's growth. We'll see.  

5. Netflix availability on 100 million devices is huge competitive barrier
Netflix also said yesterday that by end of year it expects its streaming to be available on 100 million devices (e.g. Blu-ray, gaming consoles, connected TVs, iPads, Roku, etc.). In a world that still lacks application integration standards, Netflix has done the heavy lifting to get onto all of these devices that nobody else has (by contrast for example, Hulu Plus is only available on iPad/iPhone/iPod and Samsung connected devices). While others scramble to catch up, Netflix is already moving on to improve its streaming experience, for example, planning a new UI for PS3 among other things. Until connected devices embrace an open, standardized, browser-based model (which will begin with Google TV's launch later this year), Netflix has erected a huge competitive barrier. Once again, having deep pockets has real benefits.

What do you think? Post a comment now (no sign-in required).

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7 Comments posted


Thursday, July 22, 2010, 11:00 ET
Well put Will.
Just an additional comment about #1 - putting all their efforts behind streaming show that they're really aiming the service to be global very soon. The announced Canada launch is a good example because Canada has a lot of tough distribution and content laws (such as requiring a certain % of physically distributed video content to be Canadian-made) that don't apply to digital distribution.
There are a lot of similar restrictions in Europe as well as other royalty issues where digital has a clear advantage over physical distribution. Your #3 comes in to play here where Netflix will have trouble keeping its same content lineup because of the various delays associated with getting TV content to overseas markets.
For the US, new TV will be of big importance, but its global presence will require a solid set of movies (new and old) and older TV shows that have already proven popular outside the US.

Thursday, July 22, 2010, 12:03 ET
"Netflix availability on 100 million devices is huge competitive barrier"



I have to disagree. My company has developed device interfaces that are comparable to Netflix's (some of our interfaces will be live in the coming weeks). Give me $10M and we'll be on all the devices that Netflix is on. For $5M we could be on at least 95% of those devices.



I believe that Netflix's market cap is around $6B. If a tiny company in Western MA can neutralize one of their competitive advantages for $5M, then that advantage is anything but "huge." I admit that there are a lot of other important factors (e.g., catalog, subscriber base, marketing budget), but getting on devices is simply not that hard. All you need is a little cash, a decent biz-dev person, and a few competent technologists.



The folks at Netflix are very smart and are clearly executing well; however, I believe you're way overestimating the strength of the competitive position that they're headed toward.

Analog Cabin
Thursday, July 22, 2010, 08:32 ET
"Until connected devices embrace an open, standardized, browser-based model (which will begin with Google TV's launch later this year), Netflix has erected a huge competitive barrier."

I'm with you on open & standardized, but the browser-based model on TV has failed time and again. It relies too much on the device's hardware, which decreases stability, increases costs, and presents legacy/upgrade issues going forward. A true competitive advantage over Netflix would be a service based on an open, standardized & CLOUD-based model.

Netflix may be on many devices, but as you point out, it costs them a lot of money to build, test and certify their application on so many devices. That's a lot of cash burn on Netflix's side, and a lot of profit-margin loss on the CE manufacturers side. They're smart guys though, and I would bet they eventually switch to a cloud-based platform.


Thursday, July 22, 2010, 10:55 ET
@Jim – I’d want to see some of your device interfaces to compare them to Netflix's and then react to your points. I can’t put a dollar amount on what it costs Netflix to be on all these devices, but the matrix of activities involved to develop for each of these devices, do testing/QA, maintain support and continually upgrade them doesn’t seem trivial to me. I think that’s the reason we haven’t really seen anyone else do it yet. No standards = lots of inefficiencies.

@Analog Cabin- I hear you on the browser issues and they do concern me re Google TV’s prospects. Maybe cloud addresses this. We’ll see.

james pierce
Friday, July 23, 2010, 04:29 ET
$5m is not enought to compete with netflix.

You need to acquire content as well as turn key vod technology from matrixstream or microsoft etc etc. The estimate is about $50m to acquire a similar catalog as netflix and build a decent size cdn network.


Friday, July 23, 2010, 01:02 ET
@Rich - If you have a Roku player, our new app (EZTakes) went live last night. In my opinion, it's about as functional as Netflix's app. We have nearly 5000 films available. You can browse genres, collections, search, manage titles that you buy/rent, and once you set up a payment profile, you can purchase/rent by using your remote control. Some people might say the Netflix app is slicker, but I think that's more a matter of taste than function.

Most of the heavy-lifting was required to develop a scalable and flexible back-end for managing content, meta data, rights, users, customer support, payment processing and so on. That took years. Getting on Roku literally took about 4 person-weeks. In the near future, we'll release a significant upgrade to our Android app, and we're also working on a Yahoo! Connected TV widget. Perhaps some platforms are much harder to implement than Roku, but even if they all take several times the effort, which I doubt, it's still not a "huge" barrier.

I'll take this a step further: If you took 2k of the top films off of Netflix's app and put them on ours, then my tiny company could probably take customers from Netflix, perhaps in significant numbers. To be honest, there are a lot of big companies that could buy us for a rounding error in their financial statements, and then do exactly that. For a company like Netflix, with a $6B market cap, that should be at least a little scary.

I'm not saying they should be afraid of us (I'm sure they'd laugh at me), and there's lots of ways a competitor could screw up, but the possibility is very real.

@James Pierce - I agree with you. It would take more than $5M to compete with Netflix. I have enough data points, however, to say confidently that for $5M we could get on enough devices to more of less neutralize their "device advantage" (as distinct from their other significant advantages). Your statement that it would take $50M to build a comparable catalog sounds reasonable. But if that's true, it's still a very vulnerable position for a company that's worth billions while their traditional competitive advantages (i.e., hyper-efficient regional physical distribution centers and a great Web site) are becoming less relevant.

Friday, July 23, 2010, 01:08 ET
FYI - I meant to address my above comment to "Will Richmond," but it was inadvertently truncated to "Rich." Sorry, Will.



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