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Consumer Generated Video Product Reviews Power an Impressive 30% Revenue Bump in Test Program
Score another win for the importance of authenticity in video: newly released data from EXPO shows that in a test program when consumer generated video product reviews were placed on the relevant product pages in a major e-commerce site, they drove a 30% increase in site revenue for those products.
The test covered 8 different household and beauty products from Reckitt Benckiser Group such as Lysol, Airwick, Clearasil which were being sold on an undisposed retailer's commerce site. Sales for the products during the test period of June, 2013 were compared to June, 2012, adjusting for any that were discontinued or newly launched. The product review videos were supplied by consumer's using EXPO's platform.Categories: Commerce
Topics: EXPO, Reckitt Benckiser
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Study: User-Generated Video Product Reviews Can Be As Persuasive As Ads
A new study of user-generated video product reviews has found that they contain the same kinds of persuasiveness and memorability traits as found in professionally-produced advertisements, therefore suggesting that they offer significant complementary value. In the study, comScore used its content assessment methodology, "ARS Zipline," to score a sample of 25 user-generated product reviews from EXPO Communications' database. They were compared to professional video ads drawn from the comScore ARS database.
The scoring process focused on the user-generated reviews' persuasiveness and memorability, based on rational, emotional and structural attributes. Of the 25 reviews, 17 (68%) scored at least in the average range while 8 (32%) scored above average. The key takeaway is that some product reviewers intuitively convey persuasiveness and memorability even absent the rigorous development and testing employed in the professional ad process. The study found that reviewers tended to focus more on the product and its attributes, driving home key messages around product convenience and quality, both of which increase persuasiveness.
Categories: UGC
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