-
The Cable Industry Closes Ranks - Part 2
An article in Friday's WSJ "Cable Firms Look to Offer TV Programs Online" outlined a plan under which Comcast and Time Warner Cable, the nation's 2 largest cable operators, would give just their subscribers online access to cable networks' programming.
A Comcast spokesperson contacted me later Friday morning to explain that the plan, dubbed "OnDemand Online" is indeed in the works, though a release timeline is not yet set. The move is part of the company's "Project Infinity" a wide-ranging on-demand programming vision that was unveiled at CES '08, but oddly has not been messaged much since. Meanwhile, thePlatform, Comcast's broadband video management/publishing subsidiary also called me on Friday to confirm that - unsurprisingly - it would be powering the OnDemand Online initiative (thePlatform's CEO Ian Blaine explains more in this post).
The idea of cable operators setting up online walled gardens for their subscribers alone was first signaled by Peter Stern, Time Warner's EVP/Chief Strategy Officer on the panel I moderated at VideoNuze's Broadband Leadership Breakfast last November. As I wrote subsequently in "The Cable Industry Closes Ranks" my takeaway from his and other cable executives' recent comments was that the industry was poised to collaborate in order to defend cable's traditional - and highly profitable - business model. Under that model, cable operators currently pay somewhere between $20-25 billion per year in monthly "affiliate fees" to programmers whose networks are then packaged by operators into various consumer subscription tiers.
It should come as a surprise to nobody that both cable networks and operators are mightily incented to defend their model against the incursions of free "over the top" distribution alternatives. Indeed what's surprising to me is why it has taken the industry so long to act forcefully when the stakes are so high and the market's moving so fast? I mean cable operators themselves are the largest broadband Internet access providers in the country, and they have watched for years as their networks have been engorged by surging online viewing, courtesy of YouTube, Hulu, Netflix and others. While they've made some tepid moves to push programming online (though to be fair Comcast's Fancast portal has evolved quite a bit recently), overall their broadband video distribution activities have been underwhelming, evidence of broadband distribution's lower priority status vis-a-vis TV-based video-on-demand.
Meanwhile Friday's article triggered plenty of hackles from the blogosphere that those evil cable operators were up to their old monopolistic tricks, this time moving to control the broadband delivery market and choke off open access to premium video. While it's indeed tempting to see these plans that way, I think that would be the wrong conclusion.
Rather, I look at the Comcast/TWC moves as both welcome and likely to spur more, not less, consumer access to broadband-delivered programming. That's because, if the cable networks are smart in their negotiations, they will gain from operators the approval to push more of their programs onto both their own web sites, and even to distribute some through others' sites. With net neutrality agitators hopeful in the wake of Barack Obama's election, Comcast and TWC need to tread carefully in these negotiations. Yet another part of the model I foresee is archived programs, which have been locked up in vaults due to programmers' concerns over operator reprisals if they leaked out online, becoming much more openly accessible.
The Comcast/TWC hecklers need to remember one simple fact: to make quality programming requires solid business models. And in this economic climate, solid business models are far and few between. Despite having lost a total of over 500,000 video subscribers during the last 6 consecutive quarters, Comcast still owns one of those few sold models. And don't forget it is now investing to increase its broadband speeds, pledging 30 million, or 65% of its homes, will have 50 Mbps access by the end of '09 (a rollout which incidentally is all privately financed, without a dime of federal bailout money or other assistance).
In the utopian fantasy of some, all premium content flows freely, supported by a skimpy diet of ads alone. For some that works. Yet for cable networks accustomed to monthly affiliate fees this is completely unrealistic and uneconomic. One needs look no further than the wreakage of the American newspaper industry (including bankruptcy filings recently by the Chicago Tribune and today by the Philadelphia Inquirer) to understand the damage that occurs when business model disruption occurs in the absence of coherent, evolutionary planning.
Someday, when broadband video business models mature (as indeed they ultimately will), there will be lots of cable and other programming available for free online. For now though, getting Comcast and TWC to finally pursue an aggressive broadband distribution path is a welcome evolutionary step in unlocking this exciting new medium's ultimate potential.
What do you think? Post a comment now.
(Note: we'll be diving deep into this topic, and others, at VideoNuze's Broadband Video Leadership Evening on March 17th in NYC. More information and registration is here.)
Categories: Aggregators, Broadband ISPs, Cable Networks, Cable TV Operators
Topics: Comcast, Hulu, Netflix, Time Warner Cable, YouTube
-
New Research from Starz on Media Consumption Behaviors
Continuing VideoNuze's pattern of highlighting relevant third-party research, today I'm pleased to make available for complimentary download a dozen research slides from Starz Entertainment. Many of you are likely familiar with Starz, which owns a leading collection of premium cable networks which have been in the forefront of pursuing broadband distribution opportunities.
Starz participated in an omnibus research study of 5,500 U.S. Internet users (4,000 18+ years-old and 1,500 12-17 years-old) in September-October '08. The survey was administered by market research firm Synovate and the goals were to measure 17 different media consumption activities on 9 different platforms.
Starz research head David Charmatz and members of his team walked me through key findings I think it will be beneficial for VideoNuze readers trying to make sense of the shifting video landscape. I have no financial stake in this research.
Consistent with other numbers I've seen recently, 62% of respondents now watch some online video each week. That compares with 87% for live TV, 46% for DVD and just 38% for Time-shifted TV (DVR/VOD). There's little gender difference among those watching online video; 66% of males watch, 58% of females watch.
"Televidualists" as Starz calls them are a key group representing 18% of respondents who watch long-form media at least once per week either online, on a mobile device or through a media extender like Apple TV or Xbox. This group watched more video on all platforms and down the road I see them as the early adopters who are going to be most open to exploring online/on-demand-only solutions. To keep things in perspective, note that just 1% said that they only watch long-form content on new platforms and not on TV (and some of these may have never watched TV at all).
Importantly 60% of Televidualists are 12-34 years-old, compared to 39% overall. That's of course no surprise to anyone, and it continues to underscore how important it is for all incumbents in the existing video distribution value chain to pay close attention to serving their younger customers flexibly and cost-effectively. All of this and more data is contained in the slides.
Categories: Cable Networks
Topics: Starz
-
Panache Lands MTV Networks; Ad Insertion Space Evolves
The video ad insertion and management landscape continues to evolve as Panache is announcing this morning that its platform will be deployed across MTV Networks' sites. I caught up with Steve Robinson, Panache's president yesterday to learn more.
As Steve explains it, as major media companies have grown their broadband video usage, operationalizing the business has become increasingly complex. This is no surprise and I've heard it from others as well: multiple organizations including technology development, ad operations, ad sales and programming have had to learn to work together to deploy and monetize broadband video offerings.
This is important stuff, not just because of the potential for missed revenue, but because users can quickly notice when the organization's gears are grinding. How often have you seen the same untargeted ad play repeatedly? Or not seen any ads at all? Or have had a 30 second pre-roll ad in front of short 45 second news clips you're sequentially watching? As the broadband stakes have gotten higher, large media companies have increasingly focused on how to streamline their processes in order to scale and monetize more effectively.
That's where Panache comes in. In the MTV example, Panache first integrates with MTV's standardized video player. Once integrated, ad operations is able to use the Panache tools to create ad programs and logic, including campaigns, flights, formats, etc. This becomes the playbook for ad sales as it interfaces with customers, and can be readily modified to suit custom requests. A key benefit is that MTV's development organization doesn't need to get involved each time some part of the ad offering is changed. Improving the back-end processes helps ramp up sales, which for major media companies like MTV Networks is handled mostly by internal teams.
But the need for streamlining broadband video ad operations goes beyond the major media companies though, and there are other offerings with similar capabilities on the market too. For example in the past year Tremor Media has launched Acudeo, and Adap.tv has launched OneSource. Both are technology platforms for video providers that can pull ads from multiple sources (direct sales, ad networks, etc.) with an eye to maximizing fill rates and CPMs.
One key difference is business model: Panache and Adap.tv don't have ad sales organizations, whereas Tremor, as an ad network, does. For Panache or Adap.tv that means relying on some mix of licensing/platform usage fees and/or receiving a revenue share from customers, whereas for Tremor it means obtaining a chunk of the inventory to sell itself. There are no doubt feature-for-feature differences as well, but not having worked in ad ops myself, some of this is beyond my scope and would require specific due diligence.
For sure as the broadband video ad business becomes more integral to large and mid-sized content providers we'll continue to see more innovation and business process improvements in this area. Just as TV ad insertion has been refined to a science over the years, so too will broadband video.
What do you think? Post a comment now.
Categories: Advertising, Cable Networks, Technology
Topics: Adap.TV, MTV, Panache, Tremor Media
-
MSNBC.com, Weather Channel Launch Mobile Video with Transpera
The mobile video space is getting another boost this morning as MSNBC.com and the Weather Channel are announcing new mobile video initiatives, both with Transpera (which I previously wrote about here). Both weather and news/politics are in the top 5 mobile Internet web site categories according to Nielsen. The Weather Channel is the number one mobile content site and MSNBC has been the leader in Current Events and Global News for six months. All that suggests that video should be heavily consumed on both mobile sites.
Weather is offering video forecasts for the top 100 cities, along with national forecasts, top stories, weekend outlooks, severe weather reports and travel-specific conditions. Meanwhile, MSNBC intends to deliver the same kinds of video on mobile that it's been offering online for some time now, including NBC News video like segments from news shows "Today," "NBC Nightly News with Brian Williams," and "Meet the Press."
The Weather and MSNBC initiatives are the kinds of things that make a lot of sense to me (and cause me to be confident about my '09 prediction that mobile video is going to be big this year). Both sites have been deep into video for some time now, and as users develop a set of online expectations, it's only natural that they'll transfer these to their mobile experiences as well.
Soon enough, high-quality video on mobile devices will become table stakes. Transpera is gaining a lot of momentum by helping content providers quickly deploy their video to mobile users. Their emphasis on advertising, including selling inventory as part of their network, has been a key to their success. The mobile video space is one to watch in '09.
What do you think? Post a comment now.
Categories: Cable Networks, Mobile Video
Topics: MSNBC.com, The Weather Channel, Transpera
-
Podcast with Will Richmond
Ever wonder if I actually have a real voice, in addition to the written "voice" you read each day on VideoNuze? The answer is yes, and for proof, check out a podcast interview I did with Phil Leigh of Inside Digital Media.
I discuss some of the ideas I've written about recently in "The Cable Industry Closes Ranks" and "Cutting the Cord" such as why full online episodes from cable networks aren't coming any time soon, what devices are likely to bridge broadband-to-the-TV and how important sports are to the current TV business model.
Do podcasts add value? Should I try to do more of them? Please let me know!
Categories: Cable Networks, Cable TV Operators
Topics: Inside Digital Media, Will Richmond
-
November '08 VideoNuze Recap - 3 Key Themes
Welcome to December and to the home stretch of 2008. Following are 3 key themes from VideoNuze in November:
Cable programming's online distribution narrows - Last month I concluded that cable programmers (e.g. Discovery, MTV, Lifetime) are going to become much more sparing when it comes to distributing their full programs online. As noted in "The Cable Industry Closes Ranks," after hearing from industry executives at the CTAM Summit and on the Broadband Video Leadership Breakfast, it has become apparent that the industry is going to defend its traditional multichannel video subscription model from broadband and new "over-the-top" incursions.
Both programmers and operators have a lot vested in this successful model, and are surely wise to see it last as long as possible. Subscription and affiliate fees are particularly precious in this economy, as the WSJ wrote on Saturday. Still, many VideoNuze readers pointed out the music industry's folly in trying to maintain its business model, only to see it turned upside down. Many predicted the cable industry is doomed to follow suit. Truth-be-told though, as I wrote in "Comcast: A Company Transformed," major cable operators are already far more diversified than they used to be. Broadband, phone and digital TV (+ add-ons like DVR, HD and VOD) have created huge new revenue streams. Surging broadband video consumption only helps them, even as "cord-cutting" looms down the road.
Netflix moves to first ranks of cord-cutting catalysts - Three posts in November highlighted the significant role that Netflix is poised to play in moving premium programming to broadband distribution. Most recently, in "New Xbox Experience with Netflix Watch Instantly: A 'Wow' Moment," I shared early reactions from a VideoNuze reader (echoed by many others) to receiving a subset of Netflix's catalog through Xbox's recently upgraded interface. Netflix CEO Reed Hastings highlighted the increasing importance of game devices in bridging broadband to the TV in his keynote at NewTeeVee Live this month (recapped here).
Still, Netflix lacks the rights to deliver many movies online, a problem unlikely to be rectified any time soon given Hollywood's stringent windowing approach. As such, in "Netflix Should be Aggressively Pursuing Broadcast Networks for Watch Instantly Service," I offered my $.02 of advice to the company that it should build on its recent deal with CBS to blow out its online library of network programs. In this ad-challenged environment, I believe networks would welcome the opportunity. Hit TV programs would help drive device sales, which is crucial for building WI's adoption. While the Roku box is a modest $99, other alternatives are still pricey, though becoming cheaper (the Samsung BD-P2500 Blu-ray player is down $100, now available at $300, I spotted the LG BD300 over the weekend for $245). A robust Netflix online package would be poised to draw subscribers away from today's cable model.
Lousy economy still looms large - Wherever you go, there it is: the lousy economy. Though the market staged a nice little rebound over the last 5 days, things are still fragile. Across the industry broadband companies are doing layoffs. This is only the most obvious of the side effects of the economic downturn. Another, more subtle one could be downward price pressure. As I wrote in "Deflation's Risks to the Broadband Video Ecosystem," economists are now growing concerned that the credit crunch could lead to collapsing prices and profits across the economy. I noted that such an occurrence would be particularly damaging for the broadband industry, where business models are still nascent, so ROIs and spending are softer.
Here's to hoping for some good economic news in December...
What do you think? Post a comment now.
Categories: Aggregators, Broadcasters, Cable Networks, Cable TV Operators, Devices, Games
Topics: CBS, Comcast, LG, Microsoft, Netflix, Roku, Samsung, XBox
-
Sezmi Update: Technical Trial Complete, New Round Raised, Q1 Launch Planned
Sezmi, a company I wrote about enthusiastically back in May as a big potential disruptor of cable/satellite multichannel services, is making steady progress toward commercial launch. Phil Wiser, the company's co-founder/president gave me an update this week.
Most important, the company has completed technical trials in Seattle with three local broadcasters (Fisher, Tribune and Daystar), to prove in its "FlexCast" distribution model. Sezmi uses a portion of over-the-air spectrum, along with broadband connectivity, to its set-top box to bypass traditional cable infrastructure. Phil explained that broadcasters are motivated to work with Sezmi for several reasons: incremental revenue from leasing spectrum, enhanced positioning in the Sezmi UI vs. current EPGs, and new ad-driven destination areas or "Zones," that broadcasters can use to create more customized and monetizable viewing experiences.
On the cable networks side, Sezmi pulls down signals to its operational center in Melbourne, FL, processes them and uplinks them. Then, with dishes and other equipment installed at its local broadcast partners' facilities, Sezmi combines all channels for distribution to the home. That gives the viewer three ways to access programming: through traditional linear feeds, through VOD and through DVR.
Phil's confident that these technical trials validate the Sezmi delivery model as well as the feasibility of a national rollout. The next step is a beta trial, with "hundreds" of consumer homes, with a limited, geographically-based commercial rollout intended for sometime in Q1 (no doubt driven by its partners' priorities). Phil confirmed several other broadcast deals, including ones where multiple cities are covered, have been signed, and that several distribution partners are on board, including one with a national footprint (hmm, AT&T? Verizon? Someone else?)
Importantly, I also extracted from Phil that the company has closed another round of financing - greater than the earlier round of $17.5M. Sezmi has a big vision and with 3 pieces of consumer premise hardware (antenna, set top and remote), plus backend equipment and national/local delivery infrastructure to fund, this is a big dollar project for sure.
I remain optimistic about Sezmi's opportunity. As I said in the May post, I haven't seen the whole thing work at scale yet, so there are significant technology unknowns. There's also a sizable customer education mountain to climb (though hopefully mitigated by large well-branded partners' assistance). Then there's the small matter of signing up the local broadcasters, as well as the cable networks.
Still, Sezmi's core value proposition - a better viewing experience at a lower cost than today's cable/satellite incumbents - is right on the mark. The old adage about execution mattering more than strategy has rarely been truer than with Sezmi. It's going to be interesting to watch its continued progress.
What do you think? Post a comment now!
Categories: Cable Networks, Cable TV Operators, Devices, Startups
Topics: Daystar Television Network, Fisher Communications, SezMi, Tribune Broadcasting
-
The Cable Industry Closes Ranks
First, apologies for those of you getting sick of me talking about the cable TV industry and broadband video; I promise this will be my last one for a while.
After attending the CTAM Summit the last couple of days, moderating two panels, attending several others and having numerous hallway chats, I've reached a conclusion: the cable industry - including operators and networks - is closing ranks to defend its traditional business model from disruptive, broadband-centric industry outsiders.
Before I explain what I mean by this and why this is happening, it's critical to understand that the cable business model, in which large operators (Comcast, Time Warner Cable, etc.) pay monthly carriage or affiliate fees to programmers (e.g. Discovery, MTV, HGTV, etc.) and then bundle these channels into multichannel packages that you and I subscribe to is one of the most successful economic formulations of all time. The cable model has proved incredibly durable through both good times and bad. In short, cable has had a good thing going for a long, long time and industry participants are indeed wise to defend it, if they can.
It's also important to know that the industry is very well ordered and as consolidation has winnowed its ranks to about half a dozen big operators and network owners, the stakes to maintain the status quo have become ever higher. All the executives at the top of these companies have been in and around the industry for years and have close personal and professional ties. There's a high degree of transparency, with key metrics like cash flow, distribution footprint, ratings and even affiliate fees all commonly understood.
One last thing that's worth understanding is that the cable industry has very strong survival instincts, or as a long-time executive is fond of saying, "Real cable people (i.e. not recent interlopers from technology, CPG or online companies that have joined the industry) were raised in caves by wolves." The fact is that the industry started humbly and experienced many very shaky moments. Yet it has managed to survive and continually re-invent itself (for those who want to know more, I refer you to "Cable Cowboy: John Malone and the Rise of the Modern Cable Business" by Mark Robichaux, still the best book on the industry's history that I've read).
All of that brings us to broadband and its potential impact on the cable model. As I've said many times, broadband's openness makes it the single most disruptive influence on the traditional video distribution value chain. Principally that means that by new players going "over the top" of cable - using its broadband pipes to reach directly into the home - cable's model is at serious risk of breaking down, once and for all.
The cable industry now gets this, and I believe has closed ranks to frown heavily on the idea of cable programming, which operators pay those monthly affiliate fees for, showing up for free on the web, or worse in online aggregators' (e.g. Hulu, YouTube, Veoh, etc.) sites. The message is loud and clear to programmers: you'll be jeopardizing those monthly affiliate fees come renewal time if your crown jewels leak out; worse, you'll be subverting the entire cable business model.
And this message isn't being delivered just by cable operators such as Peter Stern from Time Warner who said on my Broadband Video Leadership Breakfast panel that "a move to online distribution by cable networks would directly undermine the affiliate fees that are critical to creating great content." It's also coming from the likes of Discovery CEO David Zaslav who said on a panel yesterday that "there's no economic value from online distribution," and that "great brands like Discovery's must not be undervalued by making full programs available for free online."
The issue is, as a practical matter, can the industry really control all this? If there's zero online distribution, then as Fancast's impressive new head, Karin Gilford said on my panel yesterday, "pressure builds up and another channel inevitably opens" (read that as The Piracy Channel). The problem is that if, for example, an operator does put programs up on its own site - as Fancast is doing - they're available to ALL the site's visitors, not just existing cable subscribers, unless other controls are put in place like passwords, IP address authentication, geo-targeting, etc. But these are confusing and cumbersome to users whose expectations are increasingly being set by broadcasters who are making their primetime programs seamlessly available to all comers.
So what does this closing ranks suggest? Going forward, I think we'll still see cable networks putting up plenty of clips and B-roll video from their programs, maybe the occasional online premiere, some made-for-the-web stuff, paid program downloads (iTunes, etc.) and promotional/community building contests, as Deanna Brown from Scripps described with "Rate My Space" or Zaslav discussed with "MythBusters."
But when it comes to full cable network programs going online, I think that spigot's going to dry up. That has implications for online aggregators like Hulu, who will continue to have big holes in their libraries until they're ready to pay up for these carriage rights. And it also means that broadband-to-the-TV plays are also going to be hampered by subpar lineups unless these companies too are willing to pay for cable programming.
By closing ranks the cable industry's making a bold bet that its ecosystem can withstand broadband's onslaught and the rise of the Syndicated Video Economy. In yesterday's post I noted that the music industry tried a similar approach; we know where that got them. There are plenty of reasons to think things could indeed be different for the cable industry, but there are as many other reasons to think the cable industry is massively deluding itself and could someday be grist for a chapter in the updated version of Clay Christensen's "The Innovator's Dilemma," (my personal bible for how to pursue successful disruption), right alongside the inevitable chapter about how the once mighty American auto industry spectacularly lost its way.
For my part, there are just too many moving parts for me to call this one just yet.
What do you think? Post a comment now!
Categories: Aggregators, Broadcasters, Cable Networks, Cable TV Operators, Devices, Syndicated Video Economy
Topics: Comcast, CTAM Summit, Discovery, Fancast, Scripps, Time Warner
-
Notes from Broadband Video Leadership Breakfast
Yesterday, I hosted and moderated the inaugural Broadband Video Leadership Breakfast, in association with the CTAM New England and New York chapters, here in Boston (a few pics are here). We taped the session and I'll post the link when the video is available. Here are a few of key takeaways.
My opening question to frame the discussion centered on broadband's eventual impact on the cable business model: does it ultimately upend the traditional affiliate fee-driven approach by enabling a raft of "over-the-top" competitors (e.g. Hulu, Netflix, Apple, YouTube, etc.) OR does it complement the model by creating new value and choice? As I said in my initial remarks, I believe that how this question is ultimately resolved will be the key determinant of success for many of the companies involved in today's broadband ecosystem and video industry.
I posed the question first to Peter Stern, who's in the middle of the action as Chief Strategy Officer of Time Warner Cable, the second largest cable company in the U.S. I thought his answer was intriguing: he said that it is cable networks themselves who will determine the sustainability of the model, depending on whether they choose to put their full-length programs online for free or not.
Later in the session, he put a finer point on his argument, saying that "a move to online distribution by cable networks would directly undermine the affiliate fees that are critical to creating great content" and that finding ways to offer these programs only to paying broadband Internet access subscribers was a far better model for today's cable networks and operators to pursue (for more see Todd Spangler's coverage at Multichannel News).
Peter's point echoes my recent "Cord-Cutters" post: to the extent that cable networks - which now attract over 50% of prime-time viewership, and derive a third or more of their total revenues from affiliate fees - withhold their most popular programs from online distribution, they provide a powerful firewall against cord-cutting. Speaking for myself for example, the prospect of missing AMC's "Mad Men" (not available online anywhere, at least not yet...) would be a powerful disincentive for me to yank out my Comcast boxes.
These thoughts were amplified by the other panelists, Deanna Brown, President of SN Digital, David Eun, VP of Content Partnerships for Google/YouTube, Roy Price, Director of Digital Video for Amazon and Fred Seibert, Creative Director and Co-founder of Next New Networks, who held fast to a highly consistent message that broadband should be thought of as expanding the pie, thereby creating a new medium for new kinds of video content. David, in particular cited the massive amount of user-uploaded and consumed video at YouTube (amazingly, about 13 hours of video uploaded every minute of every day) as strong evidence of the community and context that broadband fosters.
Still, our audience Q&A segment revealed some very basic cracks in the panelists' assertions that the transition to the broadband era can be orderly and managed (not to mention that afterwards, I was privately barraged by skeptical attendees). First and foremost these individuals argued the idea that the cable industry can maintain the value of its subscription service by using the control-oriented approach typified by the traditional windowing process flies in the face of valuable lessons learned by the music industry.
Of course most of us know that sorry story well by now: an assortment of entrenched, head-in-the-sand record labels forcing a margin rich, but speciously valued product (namely the full album or CD) on digitally empowered audiences, who decided to take matters into their own hands by stealing every song they could click their mouses on. Consequently, a white knight savior (Apple) offering a legitimate and consumer-friendly purchase alternative (iPod + iTunes), which would grew to be so popular that it has made the record labels beholden to it, while simultaneously hollowing out the last vestiges of the original album-oriented business model.
Does history repeat itself? Are Peter and the other brightest lights of the cable industry deluding themselves into thinking that a closed, high-margin, windowed platform like cable can ever possibly morph itself into a flexible, must-have service for today's YouTube/Facebook generation?
I've been a believer for a while that by virtue of their massive base of broadband-connected homes, high-ARPU customer relationships and programming ties, cable operators have enormous incumbent advantages to win in the broadband era. But incumbency alone does not guarantee success. Instead, what wins the day now is staying in tune with and adapting to drastically changed consumer expectations, and then executing well, day after day. One look at the now gasping-for-breadth behemoth that was once proud General Motors hammers this point home all too well.
As Fred succinctly wrapped things up, "The reason I love capitalism is that it forces all of us to keep doing things better and better." To be sure, broadband and digital delivery are unleashing the most powerful capitalistic forces the video industry has yet seen. What impact these forces ultimately have on today's market participants is a question that only time will answer.
What do you think? Post a comment now!
Categories: Aggregators, Broadband ISPs, Cable Networks, Cable TV Operators, Indie Video
Topics: Amazon, CTAM, Google, Next New Networks, Scripps, SN Digital, Time Warner Cable, YouTube
-
October '08 VideoNuze Recap - 3 Key Themes
Welcome to November. October was a particularly crazy month with the unfolding financial crisis. Here are 3 key themes.
1. Financial crisis hurts all industries; broadband is no exception
In October the financial crisis was omnipresent. During the month I addressed its probable effects on the broadband industry here and here so I'm not going to spend much more time on it today. Suffice to say, for the foreseeable future, the key industry metrics are financing, staffing and customer spending. Conserving cash and getting to breakeven are paramount for all.
In particular, in "Thinking in Terms of a 'GOTI' Objective" I tried to provide some food for thought about why focus is so important right now. Industry CEOs' jobs have gotten a whole lot harder in the wake of the meltdown; those with the best strategic and financial skills will come through the storm, others will encounter significant challenges.
2. Broadband video is still in very early stages of development
I'm constantly trying to gauge just how developed the broadband video industry actually is. All kinds of indicators continue to suggest to me that we're still in the very early days. For example, in one post this month comparing iTunes and Hulu, it was evident that iTunes is currently far outpacing Hulu in TV episode-related revenues. Remember that Hulu is the undisputed premium ad-supported aggregator. And that the ad-supported business model itself is predicted by most to eventually be far larger than the paid model. That iTunes is so far ahead for now shows how young Hulu really is (in fact, just celebrating its first anniversary) and how much more development the ad-supported model still has ahead of it.
I think another relevant indicator of progress is how well the broadband medium is distinguishing itself from alternatives by capitalizing on its key strengths. In "Broadband Video Needs to Become More Engaging," I noted that while there have recently been positive signs of progress, overall, much of broadband's engagement potential is still untapped. That's why I'm always encouraged by compelling UGV contests like the one Fox and Metacafe unveiled this month or by technology like EveryZing's new MetaPlayer that drives more granular interactivity. To truly succeed, broadband must become more than just an online video-on-demand medium.
3. Cable operators are central to broadband video's development
As ISPs, cable operators account for the lion's share of broadband Internet access. Further, their ongoing efforts to increase bandwidth widens the universe of addressable homes for high-quality content delivery. Still, their multichannel subscription-based business model is increasingly threatened by broadband's on-demand, a la carte nature. As delivery quality escalates and consumer spending remains pinched, the notion of dropping cable in favor of online-only access become more alluring.
Yet in "Cutting the Cord on Cable: For Most of Us It's Not Happening Any Time Soon," I explained why restricted access to popular cable network programs and an inability to easily view broadband video on the TV will keep cable operators in a healthy position for some time to come. Still, it's a confusing landscape; this month I noticed Time Warner Cable itself helped foster cable bypass, when in the midst of its retransmission standoff with LIN TV, it offered an instructive video for how to watch most broadcast network programming online. Comcast also got into the act, unveiling "Premiere Week" on its Fancast portal. These kinds of initiatives remind consumers there's a lot of good stuff available for free online; all you need is a broadband connection.
Lots more to come in November, stay tuned.
Categories: Broadband ISPs, Broadcasters, Cable Networks, Cable TV Operators, Technology, UGC
Topics: Comcast, EveryZing, FOX, Hulu, iTunes, LIN TV, MetaCafe, Time Warner Cable
-
Cutting the Cord on Cable: For Most of Us It's Not Happening Any Time Soon
Two questions I like to ask when I speak to industry groups are, "Raise your hand if you'd be interested in 'cutting the cord' on your cable TV/satellite/telco video service and instead get your TV via broadband only?" and then, "Do you intend to actually cut your cord any time soon?" Invariably, lots of hands go up to the first question and virtually none to the second. (As an experiment, ask yourself these two questions.)
I thought of these questions over the weekend when I was catching up on some news items recently posted to VideoNuze. One, from the WSJ, "Turn On, Tune Out, Click Here" from Oct 3rd, offered a couple examples of individuals who have indeed cut the cord on cable and how their TV viewing has changed. My guess is that it wasn't easy to find actual cord-cutters to be profiled.
There are 2 key reasons for this. First it's very difficult to watch broadband video on your TV. There are special purpose boxes (e.g. AppleTV, Vudu, Roku, etc.), but these mainly give access to walled gardens of pre-selected content, that is always for pay. Other devices like Internet-enabled TVs, Xbox 360s and others offer more selection, but are not really mass adoption solutions. Some day most of us will have broadband to the TV; there are just too many companies, with far too much incentive, working on this. But in the short term, this number will remain small.
The second reason is programming availability. Potential cord-cutters must explicitly know that if they cut their cord they'll still be able to easily access their favorite programs. Broadcasters have wholeheartedly embraced online distribution, giving online access to nearly all their prime-time programs. While that's a positive step, the real issue is that cord-cutters would get only a smattering of their favorite cable programs. Since cable viewing is now at least 50% of all TV viewing (and becoming higher quality all the time, as evidenced by cable's recent Emmy success), this is a real problem.
To be sure, many of the biggest ad-supported cable networks (MTV, USA, Lifetime, Discovery) are now making full episodes of some of their programs available on their own web sites. But these sites are often a hodgepodge of programming, and there's no explanation offered for why some programs are available while others are not. For example, if you cut the cord and could no longer get Discovery Channel via cable/satellite/telco, you'd only find one program, "Smash Lab" available at Discovery.com. Not an appealing prospect for Discovery fans.
Then there's the problem of navigation and ease of access. Cutting the cord doesn't mean viewers don't want some type of aggregator to bring their favorite programming together in an easy-to-use experience. Yet full streaming episodes are almost never licensed to today's broadband aggregators. Cable networks are rightfully being cautious about offering full episodes online to aggregators not willing to pay standard carriage fees.
For example, even at Hulu, arguably the best aggregator of premium programming around, you can find Comedy Central's "The Daily Show" and "Colbert Report." But aside from a few current episodes from FX, SciFi and Fuel plus a couple delayed episodes from USA like "Monk" and "Psych," there's no top cable programming to be found.
As another data point, I checked the last few weeks of Nielsen's 20 top-rated cable programs and little of this programming is available online either. A key gap for cord-cutters would be sports. At a minimum, they'd be saying goodbye to the baseball playoffs (on TBS) and Monday Night football (on ESPN). In reality, sports is the strongest long-term firewall against broadband-only viewing as the economics of big league coverage all but mandate carriage fees from today's distributors to make sense.
Add it all up and while many may think it's attractive to go broadband only, I see this as a viable option for only a small percentage of mainstream viewers. Only when open broadband to the TV happens big time and if/when cable networks offer more selection will this change.
What do you think? Post a comment now.
Categories: Aggregators, Broadcasters, Cable Networks, Cable TV Operators, Devices, Telcos
Topics: AppleTV, Comedy Central, Discovery, ESPN, FX, Hulu, Lifetime, Roku, SciFi, TBS, USA, VUDU, Xbox360
-
Inside the Netflix-Starz Play Licensing Deal
This past Wednesday, Starz, the Liberty Media-owned premium cable network, licensed its "Starz Play" broadband service to Netflix. The three year deal makes all of Starz's 2,500 movies, TV shows and concerts available to Netflix subscribers using its Watch Instantly streaming video feature. Very coincidentally I happened to be at Starz yesterday for an unrelated Liberty meeting, and had a chance to speak to Starz CEO Bob Clasen, who I've known for a while, to learn more.
On the surface the deal is an eye-opener as it gives a non-cable/telco/satellite operator access to Starz's trove of prime content. As I've written in the past, cable channels, which rely on their traditional distributors for monthly service fees, have been super-sensitive to not antagonizing their best customers when trying to take advantage of new distribution platforms. This deal, which uses broadband-only distribution to reach into the home, no doubt triggers "over-the-top" or "cable bypass" alarm bells with incumbent distributors.
Then there is the value-add/no extra cost nature of Netflix's Watch Instantly feature. That there is no extra charge to subscribers for Starz's premium content (as there typically is when subscribing to Starz through cable for example) raises the question of whether Starz might have given better pricing to Netflix to get this deal done than it has to its other distributors.
But Bob is quick to point out that in reality, the Netflix deal is a continuation of Starz's ongoing push into broadband delivery begun several years ago with its original RealNetworks deal and continued recently with Vongo. To Starz, Netflix is another "affiliate" or distributor, which, given its tiny current online footprint does not pose meaningful competition to incumbent distributors. With only about 17 million out of a total 100 million+ U.S. homes subscribing to Starz, broadband partnerships are seen as a sizable growth opportunity by the company.
Further, Starz has been aggressively pitching online deals to cable operators and telcos for a while now, though only the latter has bit so far (Verizon's FiOS is an announced customer). Cable operators seem interested in the online rights, but have been reluctant to pay extra for them as Starz requires.
Bob also noted that Starz's wholesale pricing was protected in its Netflix deal, and that for obvious reasons of not hurting its own profitability, Starz has strong incentives to preserve incumbent deal terms in all of its new platform deals.
To me, all of this adds up to at least a few things. First is that Netflix must be paying up in a big way to license Starz Play. I assume this is an obvious recognition by Netflix that it needed more content to make Watch Instantly more compelling (see also Netflix's recent Disney Channel and CBS deals). Since it's not charging subscribers extra, Netflix is making a bet that over time - and aided by its Roku and other broadband-to-the-TV devices - Watch Instantly will succeed and as a result, will drive down its costs by reducing the number of DVDs the company needs to buy and ship. That seems like a smart long-term bet as the broadband era unfolds.
And while I agree that Starz Play on Netflix doesn't represent real competition to cable, telco and satellite outlets today, it's hard not to see it as a signal that traditional distributors are losing their hegemony in premium video distribution. (for another example of this, see Comedy Central's licensing of Daily Show and Colbert to Hulu). As I've said for a while, over the long term, the inevitability of broadband all the way to the TV portends significant disruption to current distribution models. I see Netflix at the forefront of this disruptive process.
What do you think? Post a comment now.
Categories: Aggregators, Cable Networks, Cable TV Operators, Devices, Telcos
Topics: CBS, Comedy Central, Disney, Liberty Media, Netflix, Starz, Verizon
-
Key Takeaways from Yesterday's MTV - Visible Measures Deal
Yesterday brought news that MTV Networks has signed a deal with Visible Measures, a third-party analytics firm, to measure broadband video activity across over 340 of its sites. This is by far the biggest deal that Visible Measures has landed to date. And in the torrent of broadband deals and partnerships that hit my inbox each day, I believe this one is noteworthy for 3 reasons:
1. More evidence of syndication's growing importance to major media companies
A number of recent announcements have underscored the broadband market's shift to the "syndicated video economy," but this move by MTV demonstrates how the SVE concept is starting to infiltrate major media companies' thinking. To date many of these companies have taken a somewhat informal approach to syndication, giving users embed code or passing clips on to YouTube for promotion, but not diligently measuring the activity or benefits.
MTV's deal shows serious intent to measure its syndication activity and use the resulting data to help shape its broadband video efforts. As a leader in broadband video, MTV's Visible Measures deal is certain to prompt other major media companies to up their commitment to syndication as well. This would synch with a comment a CEO of a broadband technology vendor told me yesterday: "...every content company we deal with has now prioritized syndication and they are actively addressing the technical, business and political issues."
2. Programming business changing to be more data-centric
You can be sure that when armed with a trove of new Visible Measures-generated data about how its users watch and engage with its video, MTV's programming decisions will be influenced accordingly. As I wrote in my initial post about Visible Measures last June, that's one of the beauties of broadband consumption vs. TV - all user behavior can be tracked and assessed. By knowing - down to the frame - things like when viewers dropped out, what scenes they rewound/viewed repeatedly and what clips they most shared, MTV's programming decisions should become ever smarter.
Stalwart creatives may decry this research-intensive approach to program development, but in media businesses challenged to reduce costs and increase profitability, anything that helps predict what users will watch (and therefore help drive a higher ROI per program) is invaluable. This is especially true for TV networks trying to rationalize the pilot process. Gauging real-life user reactions to various videos online can only make the pilot process more effective.
3. Ad model becomes even more important, and more refined
Though there's wide consensus that advertising will drive the broadband business for the foreseeable future, there is acute anxiety about how advertising will ultimately work (formats, insertion frequency, etc.) and how much revenue it will produce. While there's been plenty of testing to date, there's also been much guesswork involved. MTV for one will now have a bird's-eye view into its users' reactions to various ad implementations so it can continually refine its approach.
Optimizing the broadband ad model is a key issue for all players in the market. Recently I asserted that Hulu is leaving a lot of money on the table with its current ad approach, and is also pressuring parent company NBC's own ad business. I suggested Hulu could insert more ads, but without hard data, it's impossible to say how much more. Here's another example: all those viral SNL clips of Tina Fey doing Sarah Palin could mean real money for NBC, yet without proper tracking and ad implementations their real value is being underoptimized. The list of examples goes on. More data on video usage can really help the ad model.
In sum, MTV's deal with Visible Measures is both a positive step in the ongoing maturation of broadband video, syndication and advertising and a harbinger of more deals to come.
(Note: if you'd like to learn more about MTV's and others' syndication strategies, please join me for a panel I'll be moderating next Tuesday, October 7th at Contentonomics in LA. Joining me are MTV's Greg Clayman, Revision3's Damon Berger, ClipBlast's Gary Baker and EgoTV's Jimmy Hutcheson. Information and registration is here.)
What do you think? Post a comment.Categories: Analytics, Cable Networks
Topics: MTV, Visible Measures
-
Presidential Debate Video on NYTimes.com is Classic Broadband Disruption
Here's a classic example of how broadband is causing traditionally distinct worlds to collide: on Friday night the NYTimes.com opened up a dedicated streaming video window on their home page, where the presidential debate played for the full hour and a half. I watched the first half of the debate there, before switching on the TV and watching it on CNN HD. While HD was obviously superior, the NYTimes.com's video was more than adequate (though disappointing there was no full screen option).
Saturday morning and NYTimes.com is offering the video on demand, with an accompanying full written transcript. You can search (try typing "wrong" to see), to get how many times each candidate used that term, and then jump to the points in the video when it was used (alas, it would be great if the Times gave the ability to clip that specific segment and virally distribute it). The Times does offer a "check point" feature, where it fact checks the candidate's assertions. Note that other sites like ABCNews.com and CNN.com have the debate on demand today as well, but not the interactive features that NYTimes.com has.
Stop and consider how significant all of this is - a print publisher using broadband to offer a clear alternative to broadcasters and cable networks in carrying high-quality video. It's a great value proposition just for people without access to TVs at the moment of the live event, but more important, it provides a glimpse of some very interesting additional opportunities for NYTimes.com.
For example, the site could host its own post-debate punditry show, assembling its all-star lineup of daily Times columnists. Dedicated Times readers would no doubt love to see a roundtable with Frank Rich, Tom Friedman, William Kristol, Maureen Dowd and others dissect the candidates' performances, rather than waiting for their thoughts to come in columns over the next several days. Also think about how this type of show would scoop Sunday talk shows like NBC's "Meet the Press" or ABC's "This Week with George S." in bringing serious punditry to political junkies who can't wait.
In fact, the NYTimes.com could even offer viewers the ability to interact with their columnists, building on the wildly popular commenting feature already available with each daily piece in the paper itself. This type of immediacy and interactivity would be very compelling. The site could also offer the live debate video stream with a companion chat area that would enable viewer engagement during the debate itself (see Paltalk for an example of how this could work).
And last but not least, NYTimes.com could offer a single premium sponsorship slot to underwrite its whole debate coverage. Think Mercedes, Four Seasons, Cartier or other upscale brands might be interested?
As I've said many times, broadband blurs previously siloed worlds, bringing more competition to traditional players like broadcast and cable networks. They now need to deliver more to stay competitive. For video entrants like NYTimes, broadband creates enormous new opportunities to both leverage core assets/talent and pioneer new and different ways to create value. Another reminder why broadband is so disruptive for so many.
What do you think? Post a comment.
Categories: Broadcasters, Cable Networks, Newspapers, Politics
Topics: ABC News, CNN, NYTimes.com, Paltalk
-
CNN is Undermining Its Own Advertisers with New AC360 "Live Webcasts"
Here's an example of how convoluted broadband's use can be.
On CNN's AC360 program last night, Anderson Cooper was promoting "live webcasts" with news anchor Erica Hill, which would run during on-air commercial breaks. As explained here, the idea is that CNN viewers can go "behind the scenes" to continue their AC360 experience by watching the live stream on their computers. I dutifully did this and watched Hill and Cooper somewhat mindlessly chatting/flirting for several minutes.
But wait: if CNN is urging on-air viewers to turn their attention to these "webcasts" during commercial breaks, then that means that CNN is diverting attention from its own on-air advertisers. That undermines CNN's all-important advertiser value proposition. That of course begs the question: is CNN's ad sales team on board with these webcasts? And if so, what are they thinking??
I guess the argument could be made that CNN believes anyone who would jump online would be multi-tasking, so they'd still have their TV on. Yet at a minimum they'll mute their TV's audio (as I did) to hear the webcast's audio. That means the users' eyes and ears are now focused online instead of on-air.
CNN has been laudably in the forefront of weaving online technology into their on-air programs. Tune in to anchor Rick Sanchez's show some time and you'll him juggling an orgy of on-air Twittering, Facebook emailing and YouTube video sharing. Cooper too has been relentlessly flogging his AC360.com web site since its recent relaunch.
That all works, in my opinion. But the "live webcasts" do not. They might work after or before the on air program, but not during. At a time when advertiser relationships are more tenuous than ever due to the rise of DVRs, VOD and broadband, the last thing a network should be doing is undermining their value proposition any further. Someone at CNN no doubt thought, "hey these will be really cool." That may be, but in my opinion, they're not smart business. Broadband should complement existing franchises not undermine them.
What do you think? Post a comment.
Categories: Cable Networks
Topics: CNN
-
CNN Gets UGC Foothold with "iReport" Feature
Give CNN credit: their 4 month-old "iReport" feature seems to making steady progress, demonstrating how a traditional news organization can effectively incorporate user-generated content.
If you haven't been following iReport, it is essentially a user generated content feature on CNN.com that incents CNN viewers to upload their own photos and videos to the site. Sometimes these uploads are in response to "assignments" CNN has created such as "Midwest flooding," "Celebrity look-alikes" or "Is Jesse Jackson relevant?" Other times it's just users uploading content they find compelling. As an extra inducement, CNN will periodically show these iReport segments on-air (as an "AC 360" viewer, I notice them several times per week).
CNN benefits from the iReport content in several ways. First and most obvious, CNN is creating a virtual extension of its news gathering operation, providing it access to free content that is often as good or better in terms of its immediacy and relevance that what CNN itself could produce. In this era of belt-tightening by all news organizations, CNN is able to do more with less.
Second, iReport generates a powerful "citizen journalist" engagement opportunity for both ardent newshounds and amateurs alike to help shape the news, not just passively watch it. This helps CNN position itself as more relevant and in-touch, giving it a competitive advantage vs. its peers.
Last, iReport gives CNN an ongoing stream of promotional opportunities, keeping the brand fresh and in-touch with audiences. Last night, Campbell Brown (who was sitting in for Anderson Cooper as anchor on AC360) provided another great example: a new iReport Film Contest, which challenges users to produce short films from the campaign trail. So rather than the perpetual pundit talking heads, this contest will provide a fresh look at the current election. (I must note regrettably though, that currently clicking on the AC360 site's link to learn more about the contest's details yields a "Page Not Found" error. Ugh.)
Broadband poses particular challenges for broadcast and cable news organizations, not only because it shifts consumption away from linear-scheduled newscasts to pure on-demand, but also because it enables news to be covered and made by amateurs outside the traditional boundaries of bureaus and assignment desks. Figuring out to responds to and shape these new forces is a key challenge for all news organizations. With the iReport feature, CNN seems to off to a good start.
What do you think? Post a comment now!
Categories: Cable Networks, UGC
-
Viacom - Google/YouTube Litigation Moves Into Slippery Territory
If you were off the grid last week celebrating the July 4th holiday, there were some important fireworks in the ongoing Viacom - Google/YouTube litigation well worth paying attention to.
Judge Louis Stanton of the US District Court in New York, who is presiding over the litigation, handed down an opinion that granted and denied some of what each party was requesting. The opinion is here. I have read it and below is my synopsis (remember I'm not a lawyer):
The fourth item is the one that has gained the most attention and controversy. Privacy advocates are ballistic that this is a violation of users' privacy rights. Specifically they have cited Judge Stanton's characterization of Google/YouTube's objection to this particular Viacom request on the basis of privacy concerns as "speculative." A cottage industry of ridicule has broken out across the blogosphere regarding whether the 80 year-old Judge Stanton is sufficiently tech literate to grasp online privacy concerns. Many believe Viacom will use the data to sue individual users for viewing pirated copies of Viacom's programs on YouTube.
Like everyone else, I'm concerned about privacy here as well and recognize that Judge Stanton has moved this case into some very slippery territory. Yet, at a higher level, I'm feeling some resentment toward Google and YouTube, especially given its famous "do no evil" mantra. There is no question that they knew pirated versions of key Viacom (and other) programs were showing up on YouTube, yet at the time months went by without them candidly addressing the issue and doing something sufficiently proactive about it. To many, including me, the standoff then was (and continues to be) a high-stakes battle between two multi-billion dollar companies jockeying for negotiating leverage.
When we use various web sites (whether for broadband or other uses), there is an implicit and explicit understanding that our privacy will not be trifled with. Sites have a right to defend their business practices based on their interpretation of the existing laws, but they need to be balanced by what impact their actions may ultimately have for their users. Each of us has our own interpretation of whether Google/YouTube should have done more to protect Viacom's and others' copyrights, but as Judge Stanton's decision shows, to what extent YouTube's users' privacy is protected is now entirely up to his interpretation.
What do you think? Post a comment and let everyone know!
Categories: Cable Networks, Video Sharing
Topics: Google, Viacom, YouTube
-
June '08 VideoNuze Recap - 3 Key Topics
Wrapping up a busy June, I'd like to quickly recap 3 key topics covered in VideoNuze:
1. Execution matters as much as strategy
I've been mindful since the launch of VideoNuze to not just focus on big strategic shifts in the industry, but also on the important role of execution. I'm not planning to get too far into the tactical weeds, but I do intend to show examples where possible of how successful execution can make a difference. This month, in 2 posts comparing and contrasting Hulu and Fancast (here and here) I tried to constructively show how a nimble upstart can get a toehold against an entrenched incumbent by getting things right.
While great execution is a key to successful online businesses, it may sometimes feel pretty mundane. For example, in "Jacob's Pillow Uses Video to Enhance Customer Experience" I shared an example of an arts organization has begun including video samples of upcoming performances on its web site, improving the user experience and no doubt enhancing ticket sales. A small touch with a big reward. And in this post about the analytics firm Visible Measures, I tried to explain how rigorous tracking can enhance programming and product decisions. I'll continue to find examples of where execution has had an impact, whether positive or negative.
2. Cable TV industry impacted by broadband
As many of you know, I believe the cable TV industry is a crucial element of the broadband video industry. Cable operators now provide tens of millions of consumer broadband connections. And cable networks have become active in delivering their programs and clips via broadband. Yet the broadband's relationships with operators and networks are complex, presenting a range of opportunities and challenges.
On the opportunities side, in "Cable's Subscriber Fees Matter, A Lot," I explained how the monthly sub fees that networks collect put them on a firm financial footing for weathering broadband's changes and an advantageous position compared to broadband content startups which must survive solely on ads. Further, syndication is offering new distribution opportunities, as evidenced by Scripps Networks syndication deal with AOL in May and Comedy Central's syndication of Daily Show and Colbert Report to Hulu and Adobe. Yet cable networks are challenged to exploit broadband's new opportunities while not antagonizing their traditional distributors.
For operators, though broadband access provides billions in monthly revenues, broadband is ultimately going to challenge their traditional video subscription business. In "Video Aggregators Have Raised $366+ Million to Date," I itemized the torrent of money that's flowed into the broadband aggregation space, with players ultimately vying for a piece of cable's aggregation revenue. These and other companies are working hard to change the video industry's value chain. There will be a lot more news from them yet to come.
3. Video publishing/management platforms continue to evolve
Lastly, I continued covering the all-important video content publishing/management platform space this month, with product updates from PermissionTV, Brightcove and Entriq/Dayport. Yesterday, in introducing Delve Networks, another new player, I included a chart of all the companies in this space. I put a significant emphasis on this area because it is a key building block to making the broadband video industry work.
These companies are jostling with each other to provide the tools that content providers need to deliver and optimize the broadband experience. The competitive dynamic between these companies is very blurry though, with each emphasizing different features and capabilities. Nonetheless, each seems to be winning a share of the expanding market. I'll continue covering this segment of the industry as it evolves.
That's it for June; I have lots more good stuff planned for July!
Categories: Aggregators, Cable Networks, Cable TV Operators, Technology
Topics: AOL, Brightcove, Comedy Central, Delve, Entriq, Fancast, Hulu, Jacobs Pillow, PermissionTV, Scripps, Visible Measures
-
Comcast/Fancast, Hulu and the Role of Great Execution, Part 2
A couple of weeks ago in "Hulu Out-Executing Comcast in On-Demand Programming?" I took Comcast's Fancast to task because Hulu was first to implement its deal with Comedy Central for full episodes of "The Daily Show" and "Colbert Report." It was a missed opportunity for Fancast, which had previously announced a deal with Comedy Central for these shows. Hulu gained a bonanza of favorable press attention, likely spiking its usage.
Well fair is fair and so I'm now happy to report that Fancast has also posted these programs. But at the risk of sounding like a Fancast scourge (which I'm really not trying to be) Hulu continues to distinguish itself with a superior user experience. For those looking to succeed in broadband video the execution differences between these two sites provide key lessons.
First, after searching for The Daily Show on Hulu, the site automatically displays the most recent episodes first (beginning with last night's episode). When starting the player, Hulu's quick 7 second "brand slate" runs and then the program starts. This emphasis on a quick payoff no doubt reflects lessons Hulu's CEO Jason Kilar learned from his years at Amazon, which, like all great e-commerce sites knows that a distraction-free checkout process results in more completed transactions.
Conversely, at Fancast, after doing a search for Daily Show, the results are "Sorted by air date Ascending | Descending." Ascending is pre-selected, and the first episode shown is from April 9th, with Lewis Black. Huh - why such an old episode being shown first by default? And is the average user really going to be familiar with these sorting terms? Why not just offer choices like "Newest" and "Oldest" with "Newest" as the default?
When I tried watching several episodes I encountered more distractions and inconsistency. I alternatively saw a 30 second pre-roll, a 15 second pre-roll and once I even got back-to-back 15 second pre-rolls (of the same A1 steak sauce ad no less). Contrast this with Hulu where each time I knew to expect the voiceover intoning "The following program is brought to you...." Hulu understands that positive online experiences emphasize usability and consistency.
Separately, Hulu offers the ability to send a link to the full episode to a friend or clip just a segment, which can also be posted easily to a number of social networking sites. The features worked flawlessly and when done the video resumed playing automatically. On the other hand, an envelope icon at Fancast reveals 2 sharing options, "Beginning of Video" or "Current Scene." Yet after clicking on both they seem to reveal the same screen. So what's the difference? Worse, after finishing up sharing, the video was frozen, forcing me to close the browser and start all over again. Ugh.
Just to be clear, I don't expect perfection and I do recognize that Fancast is still in beta. To put all this in some context and explain why I'm dragging you into the weeds with this part 2 post, I've long believed that broadband's openness will allow new aggregators to emerge, attempting to compete with incumbents like cable and satellite operators. Differentiating themselves is no small feat considering, as in this case, the underlying content they have will likely be similar to what's available elsewhere.
Hulu is differentiating itself through great execution - particularly noteworthy for such a young site. My guess is that execution and usability DNA run very deep within the Hulu team. On the other hand, Fancast has not yet demonstrated comparable execution mastery and as a result is leaving the competitive door ajar for its customers to give Hulu a try. Winning Hulu users back to Fancast will be tougher than winning them now.
Broadband aggregation is going to be a battleground with big eventual payoffs. As a powerful incumbent, Comcast must do everything possible to preclude users from seeking out Hulu and other aggregators. (Truth be told, it is unlikely these broadband aggregators would have raised close to the $366+ million I recently reported in the first place had Comcast and other incumbents proactively seized the online aggregation space several years ago. But that's a story for another day.)
For all the time I spend talking about strategy at VideoNuze, I've always been a big believer that competition is mostly won in the trenches. That's especially true in online where great execution and usability separate winners from the rest. For Comcast, the competitive bar is far higher than it has ever been. To succeed, it must significantly improve its execution.
Categories: Aggregators, Cable Networks, Cable TV Operators
-
Scripps Networks Dips Into Syndication with AOL Video Deal
Scripps Networks, owner of the powerhouse cable brands HGTV and Food Network plus niche brands DIY, Fine Living and GAC, is joining the syndication fray, today announcing a deal with AOL Video for distribution of clips from at least 25 of its programs. The deal stops short of full program syndication along the lines of last week's Comedy Central-Hulu deal and others, but is still a meaningful step in extending these brands beyond the borders of their respective web sites.
I've been following Scripps Networks for a long while and recently got a briefing from Deanna Brown, who serves as president of the Interactive Group which handles all Internet-related activities at Scripps Networks. Brown joined the company a little over a year ago and is an online veteran, having served as an executive at both Yahoo and AOL previously.
Scripps was one of the early adopters of broadband video, initially seeding its site with program clips from HGTV and Food and more recently creating standalone broadband properties (e.g. HGTV KitchenDesign, HGTV BathDesign, others). Brown explained that Scripps views video as part of the overall user experience, not to be positioned as standalone. Contextualization drives more video consumption and page views. For the most recent 3 months Scripps averaged almost 10 million video views/month, up about 36% from the prior year's period. HGTV was a big part of that, doubling its video views year over year.
I've long thought that broadband is a huge win for Scripps because its lifestyle brands and programs are part information, part entertainment and presented in short segments. This is about as good a fit for online consumption as possible. In fact, over the years when content startups have sought my input, I've often referred to Scripps as an example of content having a highly actionable content model and a "natural base" of advertisers, a model for others to emulate in further product categories.
With Scripps, advertisers reach an audience that is both targeted and action-oriented. Given the massive size of the home and kitchen-related products markets, Scripps is in an enviable position. Yet once again reflecting the early state of the broadband video ad market, Brown explained that they're continuing to test what works in video advertising, particularly mid-rolls and overlays recently. Brown cited monetization flexibility as a key part of Scripps' recent decision to standardize on Maven Networks' platform. Note that in the AOL deal, Scripps will sell ads against its inventory.
Though Brown described herself as partnership-driven, most of Scripps broadband efforts have centered on building out its sites. She explained that they haven't felt pressure to do a lot of deals quickly, instead tending to be methodical about which distributors offer the best ROI potential. A key goal of its distribution deals is to reach younger audiences and video is seen as a way to speak to this audience. A slew of social networking initiatives are underway as well to tap this demo's online behavior.
With Scripps Networks poised to be separated on July 1st from the larger newspaper and broadcast businesses at E.W. Scripps, online will be a critical growth driver. That suggests we can expect plenty more video activity going forward.
Categories: Cable Networks
Topics: DIY, Fine Living, Food Network, GAC, HGTV, Scripps Networks