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CES 2008 Broadband Video-Related News Wrap-up
CES 2008 broadband video-related news wrap-up:
Panasonic and Comcast Announce Products With tru2way™ Technology
Panasonic And Comcast Debut AnyPlay™ Portable DVR
NETGEAR® Joins BitTorrent™ Device PartnersD-Link Joins BitTorrent™ Device Partners
Vudu Expand High Definition Content Available Through On-Demand Service
Sling Media Unveils Top-of-Line Slingbox PRO-HD
Open Internet Television: A Letter to the Consumer Electronics Industry
Paid downloads a thing of the past
Samsung, Vongo Partner To Offer Movie Downloads For P2 Portable Player
Comcast Interactive Media Launches Fancast.com
New Year Brings Hot New Shows and Longtime Favorites to FLO TV
P2Ps and ISPs team to tame file-sharing traffic
ClipBlast Releases OpenSocial API
Categories: Advertising, Aggregators, Broadband ISPs, Broadcasters, Cable Networks, Cable TV Operators, Devices, Downloads, FIlms, Games, HD, Mobile Video, P2P, Partnerships, Sports, Technology, UGC, Video Search, Video Sharing
Topics: ABC, BitTorrent, BT, Comcast, D-Link, Disney, Google, HP, Microsoft, NBC, Netgear, Panasonic, Samsung, Sony, TiVo, XBox, YouTube
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Highlighting 3 Partnerships Announced at CES
Among the many partnership announcements at CES this week, there are a number worth highlighting. Today I focus on the following three:
Viacom syndication - Viacom announced syndication deals for MTV Networks' stable of content with five leading broadband video sites: Dailymotion, GoFish, Imeem, MeeVee and Veoh. As those of you who have been following my previous posts know, I believe syndication is a critical engine in driving the advertising business model, which itself is the key to broadband video succeeding. As a result, I follow these syndication deals closely.
I've previously been critical of MTVN which appeared reluctant about syndicating its content when it launched its DailyShow.com destination site. However, with its recent deal with AOL, and now these five deals, it appears that MTVN does in fact believe syndication is the way to go. As one of the biggest cable network groups, MTVN is a key barometer for other networks' moves, so I view this as a real positive for the market.
Panasonic/Google - In this deal, Google and Matsushita announced that YouTube videos and Picasa photos would be directly accessible on new model Panasonic HDTVs launching in Q2 '08. Ordinarily I wouldn't be too excited about a deal like this, a permutation of which we've seen with other TV makers such as Sony.
Yet this one rises in potential importance because YouTube is not just the most popular video site - with 40% of all video traffic - but because Google is determined to turn YouTube into a platform for legitimate content distribution. This was underscored by the Sony mini-sode deal also announced this week, and the many partnerships YouTube has already struck with premium content providers. If successful (and there are many if's to be sure), YouTube would be far more than a scraggly collection of UGC. So, marry a broad-based premium video aggregator to HDTVs and you could see a new device/content model emerge.
BitTorrent device deals Netgear and D-Link - In a less publicized move, BitTorrent announced expanded deals with Netgear and D-Link covering a range of home networking products, with an emphasis on HD distribution. BitTorrent, which has been steadily legitimizing itself from its P2P file-sharing roots, has launched an aggressive SDK program called BitTorrent Device Partners, intended to permeate the market with its client software. BitTorrent also integrates easy access to its digital download store with these partners as well.
While I'm not very bullish about the market potential of bridge devices from companies like Netgear and D-Link, I do believe that P2P distribution has a real role to play in content distribution, especially for heavy HD files. I continue to see P2P as more of a "peer assist" play. To the extent that BitTorrent can continue getting its software into multiple devices, it gains validation and strengthens its potential to be a meaningful partner in the larger content distribution ecosystem.
Share your thoughts on these deals, and suggest others you think are noteworthy from CES!
Categories: Cable Networks, Devices, HD, Indie Video, P2P, Partnerships, UGC
Topics: BitTorrent, D-Link, DailyMotion, GoFish, Google, Imeem, MeeVee, MTVN, Netgear, Panasonic, Veoh, YouTube
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Netflix-LG Set-top Box is Another Misstep
Yesterday's announcement by Netflix and LG Electronics that they are partnering to develop a new set-top box generated a lot of coverage. For me the deal shows at least 2 things. First, there is an endless reservoir of optimism concerning consumers' willingness to adopt standalone devices for broadband-delivered video. And second, that Netflix, which has been all over the board in the last couple years in trying to define a broadband delivery strategy, has seemingly made yet another misstep in this critical area.
Regarding the optimism about standalone devices, as many of you know, I recently wrote about this in a post entitled "Broadband Video on TVs is a Mirage" in which I concluded that these broadband appliances are unlikely to gain widespread market appeal. Though little information was revealed about the Netflix-LG box, for now, I don't see any reason to believe that this new box will be an exception to the logic I laid out in that post. At best I view standalone broadband appliances (e.g. AppleTV, Vudu, Moviebeam, Akimbo, etc.) as appealing to only a small sliver of consumers.
My logic applies to Netflix-LG as follows: how many people are realistically going to shell out $400 (assumed price) for a new box, plus spend the time involved to install it, when the principal benefit is to be able to watch a small subset (6K out of Netflix's current 90K catalog) of content Netflix already makes easily available on the robust DVD format? I'd say maybe 10% of Netflix's current base of 7 million, max. That would be 700K boxes TOTAL - hardly the kind of numbers that make a CE executive's eyes pop.
A greater issue is that this new box seems to represent just the latest in a pattern of dubious moves by Netflix, coupled with poor communications, regarding how it intends to gracefully migrate from its current DVDs-through-the-mail approach to succeed in the broadband era.
For the last two years Netflix has publicly appeared to jump from one broadband approach to the next. For example, yesterday's box announcement was accompanied by news that Anthony Wood, whom Netflix brought on board just 8 months ago as its V.P. of Internet TV, would be departing from the company, reversing Netflix's previous plan of developing its own box (which itself was an ill-considered idea).
The LG box approach continues Netflix's pattern of cloudy planning and communications. On a day that should have been all about articulating why this new co-developed LG box is, at last, the correct approach, Reed Hastings, Netflix's CEO seemed to veer completely off message in his remarks to the NY Times, stating that "We want to be integrated on every Internet-connected device, game system, high-definition DVD player and dedicated Internet set-top box. Eventually, as TVs have wireless connectivity built into them, we'll integrate right into the television."
Huh? If this "Netflix-everywhere" approach is instead the real strategy, then why put out the LG press release at all, much less specifically say in the first sentence that Netflix is "joining forces to develop a set-top box." If the company is really interested in an "everywhere" approach, then it should have announced a group of partnerships to validate Mr. Hastings's aspiration and stayed away from the notion that it would co-develop any particular model. A Netflix investor is left wondering, yet again, what is Netflix's real game plan, how it will allocate its finite resources and how it will leverage its brand equity to succeed in the broadband world?
My sense is that Netflix seems to have a bias that it needs to be intimately involved in hardware development, rather than partnering widely and relying on the market to sort things out. Netflix should follow TiVo's recent (and correct, I believe) approach in trying to "piggyback" on top of devices as they're deployed and gain market traction. Starz is yet another example of a content provider staying agnostic, correctly forming partnerships with various device manufacturers for its Vongo service, while steering clear of embracing any particular approach. While Mr. Hastings hints that Netflix wants to do exactly this in his remarks, the LG announcement undermines this strategy, if it can even be called that.
Netflix has assiduously built one of the best brands in subscription entertainment. Its task now is to leverage that brand in the broadband era. Regrettably, yesterday's LG announcement provides little evidence that the company has finally formed a winning plan. With competitors all around it, Netflix needs to get this right sooner rather than later.
Agree or disagree with my assessment? Post a comment and let everyone know!
Categories: Aggregators, Devices, Partnerships
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Broadband Video on TV is a Mirage
In yesterday's WSJ, Nick Wingfield wrote a lengthy article outlining the 5 key challenges encountered by the myriad devices aimed at bringing broadband video to TVs. He lists them as: consumer resistance to adding another box, complications in setting them up, cost, lack of content and slow downloads.
The article has a generally optimistic tone, posing "solutions" to each of the challenges. You're left with the impression that mass-scale broadband video on TV could actually happen sometime soon.
At the risk of being the "skunk at the picnic," I have recently come to believe that broadband video on TVs is a mirage, tantalizingly close yet in reality nowhere on the horizon. Unless there is some new box or approach I've yet to hear about, I've regrettably concluded that broadband video will be tied to computers, and select mobile devices, for a long time to come.
The minority of consumers who will actually see broadband video on their TVs will either (1) shell out big bucks to buy a broadband appliance such as Vudu or Apple TV, (2) tackle the challenge of connecting their TVs via wireless networks (3) use a device built for another primary purpose, such as Xbox 360 or TiVo, to selectively augment their viewing with broadband-delivered choices or (4) use a service provider that has decided to throw in a few morsels of broadband video.
Those of you with good memories will remember that in a Broadband Directions newsletter at the end of 2007 I wrote bullishly about Apple TV's ability to become the breakout convergence device, if only Apple opened up the box to all broadband content. Instead Apple has kept the box closed, available for iTunes downloads and selected YouTube videos. Consequently it has been a flop.
To help explain why products succeed or not, I tend to reach for Prof. Clayton Christensen's abiding lesson that people "hire" products to do "jobs" they have to be done. In other words, products that meet the buyer's true desires are the ones that succeed.
For me, the "job" that consumers increasingly want "done" is to be presented with an integrated, easy-to-access service (not just a new box) that offers all video programming they value in an on-demand manner and priced appropriately. That's a tall order, but ultimately one which will drive wide-spread success of any new product in this space.
Some of the possibilities include TiVo, which believes in this "seamless" philosophy, though it is still dependent on current service providers (cable, satellite, telco) to deliver programming. ICTV has a very interesting approach, though it is also reliant on existing service providers. Building B is taking a bold approach that seems to meet the full test for success, though it's still too early to know whether they can successfully execute on their vision.
But hodge-podge, costly broadband appliances just create new inconveniences while only partially addressing true consumer needs. As a result, they're not going to find a broad market. And so, barring some other new innovation, most of the world will still be watching broadband video on their computers and some mobile devices for a long time to come.
Categories: Devices
Topics: Apple, Apple TV, Building B, ICTV, TiVo, VUDU
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Building B Has Cable and Satellite in its Crosshairs
Building B is major league stealthy company with an audacious vision for how consumers will access video content in the future. If it succeeds current multichannel video service providers (namely cable and satellite providers) will feel the brunt.
Building B has a blue chip executive team and pantheon of accomplished investors and advisors. It made headlines a few months ago when it announced a $17.5M funding round led by Morgenthaler Ventures, OmniCapital and Index Ventures.
Last week I had a briefing with Buno Pati, CEO/Co-founder and Phil Wiser (Chairman/President/Co-founder). They are both highly-experienced and successful technology executives who are also quite PR savvy. They know how to stay on message and close to their stealthy script. I needed to use my "virtual crowbar" persistently to try to pry a few new morsels of information out of them. From what I learned, it's a pretty cool story. Following is what I learned about what the company.
The company's plan rests on a number of key assumptions:- TV must be the center of the consumer video experience, and today's service must be redefined
- Access to broadcast content is critical for success
- On demand, high def is in, linear, standard def is out
- Open access to robust wireless networks will be prevalent
- Advertising will be key value driver in the future
- Price of storage is going to virtually zero;
Given all this, in Buno's words, "Building B's opportunity is to unify, simplify and deliver a video experience to consumers at a more palatable price." This simple sounding statement belies an excruciatingly tall order.
The company is creating a next generation set top box of sorts that will deliver the gamut of video: TV, movies and broadband. Buno and Phil don't see their box as comparable to ones from say Akimbo, Vudu or Apple TV. These are really broadband-only augments, whereas Building B aspires to be a full-on substitute for cable or satellite. Their box will be able to access content through both wired and wireless delivery infrastructures. One engineering challenge is to match content with the optimal delivery network. So for example, one-to-many broadcast networks might be delivered over wireless while niche and interactive content would use broadband.
But Building B doesn't see a model selling the box at retail (though Phil concedes this might be a secondary outlet). Others have tried and failed at retail. Rather, its go-to-market strategy contemplates partnering with service providers like telcos and ISPs which want or need to be in the video business, but don't have the stomach or cash to upgrade their networks to do so.
Building B plans to develop a video entertainment service offering incorporating its box which can be made available turnkey to partners. These partners could include smaller telcos, particularly in rural areas, which have traditionally stapled on a satellite offering to fill out their triple play bundle. Or they could be larger telcos like AT&T or Verizon, who might augment their fiber rollouts with Building B's approach. Or they could be broadband ISPs, portals and others who aspire to be in the video business.
A key hurdle for Building B is assembling a fully competitive video lineup to what today video providers offer. This is no easy feat. Cable programmers in particular are reluctant to make advantageous deals with new distributors for fear of antagonizing existing cable and satellite affiliates. Yet Buno feels confident that Building B will gain access to major cable networks' fare, on demand, and on deal terms that are both economic to the company and non-disruptive to these networks' current arrangements. Accomplishing these deals alone would be noteworthy.
Lastly, Building B envisions delivering a personalized and easy-to-access service. Buno speaks of having a "dumbed down approach" aimed at satisfying only primary consumer needs and routines. Given its emphasis on HD, this is the part of the Building B vision that must necessitate a colossal hard drive in the box to cache content for ready access. Indeed, Buno said the company is "betting heavily that the price of storage is going to zero." If this assumption is off the bill of materials on storage alone could bust the box's budget.
Listening to Building B's vision, it's hard not to get enthusiastic about the world it seeks to create. As a consumer it would be thrilling. Yet the technology landscape is littered with ambitious would-be contenders whose aspirations foundered when faced with real-world engineering, marketing and business model challenges. Building B is simultaneously climbing tall mountains in multiple directions. If it succeeds, it will become a big-time disruptor of today's business models. It's going to be fun to watch it try.
Categories: Cable Networks, Cable TV Operators, Devices, Startups, Technology
Topics: Building B, Index Ventures, Morgenthaler Ventures, OmniCapital
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ExtendMedia Powers SanDisk Broadband Video Initiatives
I recently caught up with Keith Kocho, founder of ExtendMedia to discuss how Extend is supporting SanDisk's recently announced Sansa TakeTV player and companion Fanfare application. In a recent review, I was impressed with SanDisk's approach, which is somewhat akin to the iPod-iTunes pairing. Extend (disclaimer, a VideoNuze sponsor) is playing a key behind-the-scenes role, which will become especially important as FanFare transitions from its current trial model to a hybrid ad-supported and paid download approach.
Keith explained that Extend's OpenCASE product is providing the ability for SanDisk to manage Fanfare's content catalog, create the business rules for each piece of content and deliver encryption depending on the rules. OpenCASE also allows SanDisk to bake ads into the video file as its currently doing, or dynamically insert them as SanDisk intends to do in the next phase.
The screen grab below illustrates how a piece of content uploaded to OpenCASE can be delivered into Fanfare with appropriate rules.
Kate Purmal, SanDisk's SVP/GM for Digital Content offered this perspective, "OpenCASE is seamless and flexible and has proven to be truly 'plug and play; with our encryption and DRM software with Extend's business rules layered on top. As we expand into our next phase with more content and commerce options, OpenCASE is going to be able to easily scale up with Fanfare."
I think Kate's latter point hits the nail on the head: in the future, for any of these digital video stores to succeed - whether they are tied to a device, as Take TV is to Fanfare, or they aren't - the digital video stores of the future are going to all offer hybrid approaches for consumer to access content.
The concept of an iTunes, which only offers an a la carte purchase/download model is going to quickly become antiquated. Instead consumers will be offered choices including a la carte downloads, ad-supported downloads, ad-supported streaming, ad-supported and paid subscriptions and more. This is one of the hallmarks of broadband - that it offers content providers and aggregators unlimited monetization flexibility depending on the circumstances and rights. As such, I think that platforms such as OpenCASE and others that can support flexible models are going to become increasingly valuable.
Categories: Devices, Technology
Topics: ExtendMedia, SanDisk
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Sansa TakeTV + Fanfare Should Have Stocking Stuffer Appeal
Today SanDisk officially announced its "Sansa TakeTV' USB PC to TV device, which is married to its "Fanfare" digital download store. As "convergence devices" go, this is about as straightforward as it gets. Fanfare is still pretty lean on content, but that will no doubt change quickly.
I saw an early version of this product at the NAB Futures Summit last April (CNET's Brian Cooley brought one along) and for simplicity it's hard to beat. You download the Fanfare software (a snap), plug the device into your USB, download files, and then plug the device into its cradle, which is connected to your TV. What I haven't seen is the UI for the TV, so I can't comment on that.
Considering I witnessed my 8 year-old nephew figure out how to plug his digital camera into his TV to do slide shows, I'd expect Sansa TakeTV to appeal to a pretty wide audience of non-techies. And at $100 for the 4GB model (saves about 5 hours of video), it's a solid "stocking stuffer" for the upcoming holiday season.
Sansa TakeTV is another example of the limitless innovation underway to converge the PC/broadband video world with the TV world. To date most of the solutions here (except AppleTV and Xbox probably) have been pretty techie, requiring some degree of user intervention to marry the PC and the TV over the home wireless or wired network. It's safe to say that none of these devices has yet caught on.
Sansa TakeTV's issue is whether it can be anything more than a short term, low end solution. A lot of the answer is wrapped up whether USB Flash storage can scale up to inexpensively handle lots of video. For example, the low-end AppleTV holds 40 GB and costs $299, while the 16GB USB Flash drives I found online approach $200 alone, never mind the software and other component costs in the Sansa Take TV package. (see below).
However, if anyone's going to figure out how to make USB Flash storage competitive for video, it'll be SanDisk. In the meantime, there's nothing wrong with accepting Sansa Take TV for what it is - an easy-to-use, low end product for the masses to watch high-quality broadband video on their TVs.
Categories: Devices
Topics: Apple, AppleTV, SanDisk, TakeTV
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I Got My Official Comcast-TiVo Beta Trial Invite This Week
This week I heard from the folks at Comcast who are running the upcoming beta trial with TiVo. I'm officially on the list and should be getting a box soon. Hooray.As many of you are aware, Comcast has been on the cusp of kicking off this trial for some time now, which will let real users experience the joys of TiVo software running inside a Comcast digital set-top box. This will mark a milestone for Comcast in delivering a better user experience than the generic DVR feature that it and other cable operators rolled out a couple of years ago.
After hosting Jeff Klugman, TiVo's Senior VP, GM of its Service Provider and Advertising Engineering Division for a "fireside chat" at a cable industry conference last July, I became very bullish on the opportunity for TiVo to transform itself through these cable deals into a software and services powerhouse. In other words, long-term getting out of the high-cost, low-margin consumer device business.
Running a successful trial with Comcast is all-important to TiVo and they've been working for 2 years on this integration. Success will likely mean wide rollouts with Comcast, followed by #3 operator Cox (with whom TiVo already has a deal), and then others no doubt to follow. I'll be keeping you posted on my experience when I get the box. If it works as advertised it's going to be a killer device.
Categories: Cable TV Operators, Devices, Partnerships
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TiVo: The Comeback Kid
If some kind of ratio could be calculated to measure consumers’ love for a product in relation to that product’s actual market success, TiVo’s score would undoubtedly top the list. Few products have ever achieved such undying fervor from their owners as have TiVo’s. Yet at the same time, few companies have underachieved their market potential as dramatically as has TiVo since its inception ten years ago.Despite my own love for my TiVo Series 2 box, not that long ago when I was asked by a friend what the future held in store for TiVo, I responded that with deep regret, I was hard-pressed to envision a happy ending for this plucky little company.
However, that was before last week when I had the opportunity to spend an evening with Jeff Klugman, TiVo’s Senior VP, General Manager of its Service Provider and Advertising Engineering Division and David Sandford, TiVo’s Vice President, Marketing & Product Management, Service Provider and Media & Advertising Divisions.
In addition to this time together, I also saw a presentation and demo of TiVo’s new integrated cable TV digital set-top box offering and also hosted them for a "fireside chat." All of this happened at a CTAM of New England-organized session at a cable TV industry conference in Newport, R.I.
Much as I thought I’d never say this, hear me now: TiVo is going to be the Comeback Kid. And it’s completely clear why. Read on to understand my logic.
The Old TiVo: Making Buyers "Crawl Across Broken Glass" to Enjoy the ProductAn immutable law of TiVo ownership has always existed: once you get one set up, you will fall in love with it. With its simple program recording process, tantalizing ad-skipping capability, intuitive user interface and more recently, its endless series of innovations (home networking readiness, remote scheduling, TiVoToGo portability, WishLists, Amazon Unbox downloads, Universal Swivel Search, TiVoCast broadband video channels, etc. etc.) TiVo is a blockbuster consumer value proposition.Despite all this, TiVo has always suffered from a problem that Jeff Klugman astutely describes: the company has essentially made prospective buyers "crawl across broken glass" to get from purchase decision to completed setup. Such a harsh assessment is well-earned. Consider: first TiVo required the user to find their way to a retail store (or go online) to buy the TiVo box, further cluttering the precious shelf space beneath the TV set. Then it required the buyer to select a monthly service plan that was on top of what the consumer already paid for cable TV or satellite service (to add insult to injury, TiVo did away with its $300 "Lifetime"plan a while ago). This change meant that a consumer’s choice to have a one-time bloodletting was replaced with a requirement that TiVo stick its probe into your credit card for as long as you wished to continue getting the service.
But that wasn’t all. Get the TiVo box home and you faced the oh-so-pleasurable task of contorting your body to access the back of your TV, while fending off that embarrassing swarm of dust bunnies lurking back there, all the while juggling a flashlight to figure out how TiVo’s gaggle of wires should marry up to your existing gaggle of wires. Your persistent fear was that not only might you end up not actually getting TiVo to work, you might find that you irreversibly tampered with your existing set-up, reducing your TV to a snow-and-static haze. Factor in your family members glowering at you while you puzzled through this process and it’s a pretty daunting and ugly picture.
This picture became even uglier when cable and satellite operators introduced a viable alternative to TiVo several years ago: simply pay a few extra bucks to them and you can have DVR features (ok, a sucky imitation of TiVo to be sure) built right into your new digital set-top box. So no contorting, fretting, glowering and of course, no extra box to buy and install.
TiVo’s Picture Darkens FurtherGiven this rigmarole, it’s no surprise that, despite the love fest people have for TiVo, it has only managed to sell a few million standalone boxes over the years, a relatively minor market impact. In fact, by far the majority of its market presence is through a deal with DirectTV, which contributes several million TiVo-enabled set-top boxes deployed. However, growth with DirectTV is over, with the company instead choosing to use technology from former sister company NDS instead.The sudden popularity of high definition TV brought yet another huge challenge for TiVo. Eventually, as consumers fully understand HD, they will all want an HD set-top box, capable of delivering real HD programming. Right on the heals of HD, people will want DVR features - of course HD-capable. Cable and satellite operators figured this out a few years ago and stepped up by offering their HD-DVR integrated set-top boxes for just a few extra dollars per month.
But TiVo only recently managed to release its own standalone HD-capable box, the "Series 3." And while the box is a marvel of product design, it weighed in with an $800 price tag, a price completely discordant for consumers whose expectations have been set by the fact that DVD players can now be had for as little as $13 at their local Wal-Mart. Coincidentally, it’s worth noting that just today TiVo announced a $300 version of the Series 3, which, while helping relieve upfront sticker shock, still requires the additional monthly service fees. And also the contorting, puzzling and glowering aspects of the installation process.
And Now for the Silver Lining in this StoryBy now you’re probably wondering how all of this doom-and-gloom is going to give way to the "Comeback Kid" scenario.In fact, the secret to TiVo’s success is, and has always been, jettisoning its hardware business model and becoming a software company. In other words, stop making boxes and instead just license the TiVo software to others whose boxes stand a better chance of being accepted by consumers (i.e. video providers). This was the vision from the start. I recalled reading a trenchant New York Times magazine piece that Michael Lewis (of Liar’s Poker and Moneyball fame) wrote 7 summers ago in August, 2000 on TiVo and Replay, its competitor at the time. I was able to dredge it up (thanks, Google) and in it, Jim Barton, TiVo’s co-founder, and current CTO plainly put it, "We’ll know we’ve succeeded when the TiVo box vanishes."
With TiVo’s promising, but ultimately unfulfilling deal with DirectTV unraveling, the company’s real potential to deliver on its vision lay with making deals with the cable industry. For a variety of reasons not worth recounting here, those deals proved elusive until early 2005 when TiVo struck a deal with Comcast. Things started looking even better for this game plan when the TiVo appointed Tom Rogers, who has significant cable bona fides, as CEO in mid-2005.
Flash forward 2 years later and it is looking increasingly likely that TiVo is on the cusp of executing its original strategy, positioning itself, at long last, for its moment in the sun.
TiVo + the Cable Industry, A Match Made in ARPU HeavenAs summer turns to fall, Comcast, by far the largest cable operator in the US and Cox, the third largest, are planning their initial rollouts of TiVo-enabled HD set-top boxes.After all these years, a more perfect time for TiVo and the cable industry to get together can scarcely be imagined. The incentives for these deals to succeed are very strong all around.
The cable industry is fighting hard to convince consumers to resist switching to Verizon and AT&T in the communities in which these telcos have rolled out their wizzy new video services. With telcos offering stiff price competition, ARPU (average revenue per unit) growth can only happen through new services, not price increases. Further, Comcast in particular has been working overtime to convince Wall Street that Video-on-Demand is its killer competitive advantage to satellite even while it struggles with its poorly-designed user interfaces which serve to impede, not assist, its subscribers’ discovery of valuable VOD programming.
Enter TiVo. TiVo offers Comcast/Cox/the cable industry one of the best-known and best-loved consumer brands with which to align itself on a de-facto exclusive basis. As mentioned, DirectTV’s deal is over. EchoStar’s relationship with TiVo is toxic due to mammoth patent litigation between the two companies. Verizon and AT&T barely have the resources to get their networks up and running much less take on the challenge of how to integrate their set-top boxes with TiVo software.
Meanwhile, the cable industry continues to grapple with how to get more consumers to sign on for digital cable service. Years after its introduction, digital still remains a sketchy value proposition for many. But TiVo gives cable operators a powerful feature to goose demand. Further, since Jeff showed how elegantly TiVo has incorporated VOD navigation and recording into its UI, integrated TiVo service also offers the promise of addressing that cable operators’ challenge in that area.
Last, but not least, on the assumption that TiVo service will carry an upsell charge of around $3-4 per month to the consumer (which are completely my estimates, with nothing having been disclosed by TiVo or its partners at this point), and assuming 2/3 of that goes to the cable operator, TiVo provides tantalizingly high-margin new ARPU growth for cable operators. Those high margins are made possible through the magic of OCAP, the cable industry’s new standard for remotely downloading applications like TiVo to tens of millions of currently-deployed set-tops (i.e. no expensive truck rolls).
That Sweet Sound of Ka-Ching, Ka-ChingTo help understand the revenue and margin potential of the cable deals for TiVo, consider the following:Pick your favorite analyst’s forecast for DVR growth. Forrester, for example believes that by 2011 there will be 65 million DVR homes, up from somewhere around 15-17 million today. So net adds of around 50 million homes. Comcast and Cox together pass about 58 million or 53% of all American homes. So their proportionate share of those 50 million DVR net adds should be at least 26 million. If they market the service right, it’s probably fair to assume that over time, at least 80% of DVR users are going to prefer the TiVo solution to cable’s crummy homegrown DVR alternative (if this option even survives). If so, then these deals’ potential is about 21 million homes taking the TiVo cable service by 2011.
Again, say the TiVo service costs an incremental $3 per month and then assume TiVo keeps a $1 of that, which is my approximation for the combination of its per sub and technology licensing fees. So, eventually 21 million new TiVo homes x $1 month x 12 months. Just from Comcast and Cox that would eventually total $252 million of annual revenue for TiVo. Now factor in when all the other cable operators smell the coffee and abandon their homegrown DVR solutions in favor of TiVo. And then of course it’s inevitable that TiVo will sign up Verizon and AT&T. However in those deals TiVo should be able to negotiate to keep maybe half the monthly fee instead of just a third as they did with the cable crowd (hey, it’ll be a proven service, plus the telcos will be playing catch-up, as usual).
To put all of this in context, for the fiscal year ending 1/31/07, TiVo’s revenues were $259 million, so if the Comcast and Cox deals alone succeed to even a fraction of their fullest potential, they should still have a major impact on the company’s financials. And bear in mind that if the cable strategy succeeds, then along the way TiVo’s retail hardware business would have been euthanized, erasing all that low margin box revenue. What would be left is a high-margin software licensing and services powerhouse, ready to go international, add portable applications and generate all kinds of new features, such ramping up its already solid broadband programming lineup.
But perhaps most important, with TiVo able to track the viewing behavior of all of those millions of homes, its long-held vision of building out an ad-based revenue business based on precise user viewing suddenly seems attainable. Of course it’ll be a little cheeky of TiVo to be pitching agencies and advertisers on these ad services after TiVo all but wrecked their traditional model with its ad-skipping features. But what choice will these folks really have if they want to succeed? And these meetings are already happening, and according to Jeff, who oversees all this, it sounds like all is forgiven and good progress is already being made.
What’s the Catch?The catch here is that initially TiVo is almost entirely dependent on Comcast and Cox putting enough marketing muscle behind this new service and executing it properly. So will Comcast and Cox do this? Though it’s way too early to tell, given all of the aforementioned incentives, there’s ample reason to believe that both will. For Comcast alone, which has borne the brunt of two years of arduous technical integration work with TiVo, failure to follow through with strong marketing would be a huge and embarrassing blunder. So I’m betting these savvy cable guys will get the marketing part right (if you’re really interested in how, keep scrolling to see the below Addendum for a couple of sample marketing scenarios).And if they do, then you heard it here first— TiVo is well-poised to become The Comeback Kid.
ADDENDUM: 2 MARKETING SCENARIOS FOR COMCAST
To make TiVo’s potential more tangible, consider the following 2 scenarios. In both cases you just bought a 42 inch LCD or plasma TV. Of course you now need an HD-capable set-top box. You call Comcast to order one and here’s what should happen:
Scenario 1: You own or have owned a TiVo Series 1 or 2 box
You’re told that an HD set-top will run you $5.00 more per month than your current box. Then you say you’re interested in DVR capability. "Ah," the Comcast rep says, "have you ever owned a TiVo?". You say "Yes." "Well", she continues, "did you know that you can now get the same (mostly) awesome TiVo service - including the familiar user interface, remote control and blooping sounds as you program the box AND have all Video-on-Demand programming expertly integrated into the service, only from Comcast? It is one of our most popular services, and I can offer it to you today for just another $8 more per month than the HD set-top box you want." You say, "let me get this straight, I’m already used to paying $13/month for my TiVo Series 2 service, so instead of paying that, I would pay $8 per month and get virtually all the same benefits of TiVo, but don’t have to go out and buy another TiVo box? And this isn’t the crummy DVR service I saw at my neighbor’s house that I know you also offer, right?" "No sir, it’s TiVo." "Any other sneaky upfront charges?" "No." "Any disconnect charges if I want to drop it?" "No." "Am I missing something here?" "No." "WOW, sign me up - what a great offer. Thanks Comcast."
Scenario 2: You’ve never owned a TiVo box, but you have some familiarity with the product because any number of friends, neighbors, relatives and co-workers have been bragging to you for years that it’s the greatest thing since sliced bread.
You’re told that an HD set-top will run you $5.00 more per month than your current box. Then you say, "I’m kind of interested in this whole DVR thing everyone keeps talking about." After the Comcast rep verifies you’ve never actually owned a TiVo, but that you’re sort of familiar with what it does, she says, "Well, Comcast has a very special offer for you. TiVo DVR service has become one of our most popular services and we think if you experience it for yourself, you’ll see why. So I’d like to offer you 90 days of free TiVo service. If you don’t like it, simply call us at any time and we’ll remotely remove it from your box. That means you don’t need to wait at home for a technician to disable TiVo service for you." You ask what it will cost per month and upon hearing the answer ($8 more per month than the HD box base rate) you make a mental note to ask your friends, neighbors, relatives how much they pay, to see what kind of deal you’re getting (later they’ll confirm it’s the same as they’re currently paying for their Series 1 or 2 monthly plans). You see no downside to trying it, so you do. After you and your family use TiVo for approximately 3 days, you all fall in love with it and wonder how you could have ever lived without it. You call Comcast to say thanks.
Categories: Cable TV Operators, Devices, Partnerships
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YouTube + Apple TV = A New Consumer Experience
Some pretty big news today from Steve Jobs that YouTube video will be embedded in directly AppleTV.Back in December '06, in my "7 Broadband Video Trends for 2007" e-newsletter, my #1 trend was that Apple's "iTV' box (as it was code-named then) would succeed - but only if Apple nuked its walled garden, iTunes/paid-only content strategy, in favor of allowing easy browsing of free online video. Though it would represent a big departure for Apple, I suggested the killer deal would be to make YouTube videos available to Apple TV users. (read the full entry below and here) True to its roots, Apple did launch Apple TV only with iTunes.And as it has floundered, I've taken plenty of flack from readers reminding me that these 3rd party, standalone boxes don't have a prayer. And that's why today's YouTube deal is a huge step in the right direction for Apple TV. YouTube is the big guerilla of all online video sites. But as big as it is, its use has mainly been constrained to computer screens. So by enabling easy viewership on TVs, Apple has created a whole new consumer experience, which I believe will prompt new buyers of Apple TV.And as Apple embeds more video sites (hey wouldn't it be easier if they just put a browser in Apple TV?), the proposition for box keeps getting stronger. This "over-the-top" or "cable bypass" approach should be another wake up call for cable and satellite operators. There is so much energy being invested in these alternative approaches (e.g. Xbox, TiVo, Sony, Netgear, etc.) that eventually some segment of consumers is just going to drop their traditional subscriptions and go a la carte. My original entry is below from December 20, 2006.All the 7 Trends for 2007 can be read here. -------------------------------------------------------------------------------------- "Apple's iTV box will likely succeed (but only if more than just iTunes video is easily accessible). This is clearly my most controversial prediction and the one I will devote the most ink to. Let me stipulate upfront - standalone appliances like these are indeed the "third rail" of consumer electronics. I understand all the reasons why they don't succeed. And the list of failures is long and undistinguished. However, my bet is that is that if ever a company stood a chance of succeeding and a box potentially met a clear consumer need, it is Apple and iTV. (by the way, "iTV" is just a code name, expect a new name prior to launch). Apple's user-centric design, functionality and coolness quotient are its key differentiators.First, for those of you who missed it, back in September Steve Jobs pre-announced the company's "iTV" box (see it here). Product pre-announcements are very rare for Apple. iTV's suggests that Jobs wanted to both lay some pre-launch buzz groundwork and also simply couldn't contain his enthusiasm for this product's market opportunity. To understand iTV's market opportunity, it is necessary to understand current broadband-delivered video viewership.As I see it, the amazing ramp up in broadband video consumption this year is surpassed by an even more amazing fact - that virtually all of this viewership has occurred on users' computers. Think about it - virtually all those clips, full-length programs and movies are consumed on the PC, not the TV! Nobody could have predicted that. But of course the TV is still the preferred viewing device for just about everyone. So logic suggests that if someone could make an affordable, easy-to-install box that unshackled users from their computers, allowing them to easily bridge the PC/broadband world with the TV, there would be a market for such a product. And that this could be far more than a niche opportunity, given that it could potentially disrupt cable and satellite operators' set-top box/walled garden stronghold.iTV's success turns on one key factor: Apple's content strategy for the product. And the hitch in iTV's potential is that to date Apple's content model has been to aggregate paid-only media in iTunes, its digital download store. The company has gotten off to a decently strong start selling TV programs and the like on an a la carte basis for $1.99 or more. But carrying over this paid approach is not a strong enough content strategy to support iTV.In fact, in the music world, a recent Ipsos study showed that only 25% of MP3 owners use fee-based download services. That's been OK for iPod sales because many people still have large CD collections (or share theirs with friends), which can be easily "ripped" to iPods. But what would the equivalent source of video content be to support iTV? Possibly DVDs, though converting them for iPod use is far from a mainstream activity (plus, why bother anyway?). How about the free video podcasts from a Byzantine array of providers also available through iTunes? Doubtful. Quite simply, if Apple extends its iTunes paid approach to iTV it would be forcing iTV buyers to pay for each and every incremental piece of video content to get value out of their iTV purchase. The number of people willing shell out $299 for an iTV box without readily available free content is tiny.Therefore, the alternative - providing easy TV-based viewing of free, ad-supported broadband video - should be iTV's core value proposition. Cracking this nut allows Apple to break open the video distribution value chain, with consumers finally getting TV-based access to the content they love. And it positions iTV as the key building block in making "long tail" video content accessible on TVs, potentially setting up Apple as a longer-term competitor for all video services (i.e. a possible competitor to cable and satellite).Exactly what content should be easily available through ITV is less clear to me. Certainly a key selection criterion is video that is either NOT currently available through cable or satellite. Many video content providers still dreaming of becoming a digital cable channel would salivate at the opportunity to be accessible on consumers' TVs. Plus broadcast and cable TV networks would love a way to get their broadband-only webisodes and other "broadband channels" all the way to the TV.But the most tantalizing content deal would be one with Google/YouTube. Consider how many YouTube devotees would love to get convenient access to this content right on their TVs. Since Apple has no in-house advertising skills and assets, and Google is the reigning advertising king, a partnership would be mutually beneficial. With Eric Schmidt, Google's CEO, now on Apple's board of directors, the personal relationship between he and Jobs would help clear the way for a deal.Packaging and offering easy access to ad-supported video would be a big content strategy departure for Apple, but a necessary one for iTV to fully flourish. Remember, selling hardware is what Apple's really all about. Given Apple's famous appetite for secrecy, I expect we'll only find out how Steve Jobs has decided to play his hand upon iTV's official launch. If it's to be iTunes-only paid video, I'll downgrade iTV's likelihood of big-time success considerably. "Categories: Devices, Partnerships, UGC
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Back from NAB - Super Session was Standing Room Only
I'm back in Boston after a short, but grueling (tip: don't fly through 2 East Coast airports during a Nor'easter!) trip out to NAB. Our Super Session ("The Revolutionizing Impact of Broadband Video") was SRO, overflowing the room that seated 700. David Eun led us off with a great keynote with my key takeaways:- "Market for content is much larger than anyone has every imagined"
- "We see ourselves as a conduit, connecting users, advertisers and content providers"
- "Broadband provides an infinite # of at-bats, the traditonal scarcity is gone"
- "Content identification isn't easy. If it were, we'd have it by now."
- "We are in a clip-driven culture. YouTube now delivering well over 100M clips per day."
After Dave's talk, our panel (George Kliavkoff from NBCU, Dan Scheinman from Cisco, Blake Krikorian from Sling, Shawn Gold from MySpace and Gary Gannaway from WorldNow) got down to business. George, who's the acting head of the JV with NBCU and News Corp, filled in some details for how the venture will work, and that affiliates will be a key part of it going forward.The panelists all agreed that community is going to be a big part of the equation moving forward and that broadcasters will be embracing in a big way. Gary articulated well that local broadcasters have a huge opportunity to excel in local content in a way that big portals will never be able to match, and that if they sell their inventory the right way, they'll be able to avoid being commoditized.I tried to get Dan to take the bait on whether the era of broadband-delivered TV programming spells concern for cable TV operators. But given Cisco's ownership of Scientific Atlanta, he deftly deflected my attempt to stir the pot....Lastly, Blake encouraged broadcasters to see his Slingbox as an opportunity for them to build loyalty with their viewers, both for viewership while on the road, and also for deepening viewership, through non-TV displays. All-in-all, despite the fact that the first attendee question during a brief Q&A session labeled us as "dying dinosaurs", it was a spirited and lively session!Categories: Broadcasters, Devices, Events, Video Sharing
Topics: Cisco, MySpace, NBCU, Sling, WorldNow
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One Pleasant Experience with Amazon Unbox
Last night I watched "Thank You For Smoking" (great movie by the way) courtesy of Amazon Unbox and TiVo. I took advantage of the companies' recent announcement which lets TiVo owners choose to have their Unbox videos delivered directly to their TiVos. The whole experience was seamless - linking my Amazon and TiVo accounts, selecting the movie in Unbox, downloading it, watching it, etc. My only complaint is that it was available for only 24 hours after starting it, which is obviously a studio issue, not an Amazon or TiVo issue. However, for the sheer "video-on-demand" spontaneity of finding a movie while already online, and then watching it shortly after, it's hard to beat this.Categories: Aggregators, Devices, Downloads
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TiVo - The Broadband Innovator in the Living Room
David Pogue at the NYTimes had a great article this week extolling all of the innovations the TiVo has come out with. TiVo is the like the little engine that could. Even with cable and satellite operators rolling out DVR capabilities in their set tops, TiVo continues to set the bar for innovation.
Of particular interest to me is how their tapping broadband. As Pogue points out, if you have your TiVo on your home network, you can now upload home movies, download content from Amazon Unbox, record broadband video from many sources, play Internet radio, record podcast and on and on. Despite all the talk of devices meant to bridge the PC and TV, TiVo is probably furthest along in terms of actually bringing broadband capabilities to users today.Let’s see if the cable and satellite folks keep pace.
Categories: Devices
Topics: TiVo
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New "Elite" Release Reinforces Xbox's HD Differentiation
Microsoft announced its 120 GB Xbox "Elite"today, along with 4 new content partners, A&E, ADV Films, National Geographic and TotalVid. This press release has all the specs on the new device, including a new HDMI port for high-quality connections to HD TV sets, while this press release highlights the content activities.I got a preview on this announcement in a briefing last week with Xbox executives, in which I also got some stats on Xbox LIVE's video activity (this is all for our upcoming report on broadband-centric video aggregators). Microsoft believes that Xbox LIVE is now the #1 destination for HD video downloads. Though I don't have data to support or refute this, what other site would come close?Xbox is doing a great job carving out new, differentiated ground for itself by highlighting HD downloads and building a serious library. For reference, a typical movie is about 3 GB, so about 40 movies could be stored on the new "Elite", assuming no other downloads. Given the ongoing tussling between Blu-ray and HD DVD, Xbox is emerging as a pretty serious contender for getting broadband-delivered HD downloads into the home.Categories: Devices, Downloads
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Wildstrom and I Agree on AppleTV
Stephen Wildstrom, who writes the "Technology and You" column in BusinessWeek echoes a point this week ("AppleTV's Blurry Future") about AppleTV that I made back in my 12/06 e-newsletter ("7 Broadband Video Trends for 2007"). At that time I suggested that for Apple's device to be a real winner, it needed to embrace a content strategy that was open to all broadband video, not just limited to what's available in iTunes.
Wildstrom similarly highlights this point. For now, AppleTV is a niche product, appealing only to those consumers ready to spend $300 to get iTunes video to their TVs. The big win for Apple would be to have a box that is easily capable of playing the 99% of video consumed daily that is not available in iTunes. That's what consumers are craving - an easy way of watching broadband video in the comfort of their living rooms. My guess is Apple knows this and will soon offer this feature as well.
Categories: Devices
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